Request a background check through a third-party background check provider

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request a background check for an employee through a third-party background check provider such as First Advantage, Accurate, or Sterling.

    Before you begin

    An HR integrations administrator must have set up the integration between HR Service Delivery and the third-party background check system before requests can be made. See HR Integrations for more information.

    Role required: sn_hr_core.case_writer

    Procedure

    1. Navigate to All > HR Case Management > Create New Case.
    2. In the Search for Employee field, select the employee you are creating the case for.
    3. In the Case Details section, in the HR service field, select one of the following services to request a background check through the third-party background check provider.
      • Request Background Check by First Advantage
      • Request Background Check by Accurate
      • Request Background Check by Sterling
      • <Name of HR service for a custom background check system integration>
      Select the employee you are creating the background check request case for.
    4. Fill in the other fields on the form, as appropriate.
      For further details on the form fields, see Create an HR case.
    5. Click Create Case.
    6. In the Background check package field, select the background check package you want to use for the case.
      Select the background check package you want to use for the case.
    7. Click Ready for Work to send the background check request to the appropriate third-party background check provider.

    Result

    As the background check application progresses, the status is updated in the Background check application status field.

    What to do next

    To view the background check details, navigate to the Background Check Details related list.