---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring HR Service Delivery with Ultimate Kronos Group {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up the HR Service Delivery with Ultimate Kronos Group application to start
pulling information, such as accrual balances and shifts from the Ultimate Kronos Group
application into a ServiceNow application.

## Before you begin

Role required: sn_hr_core.admin
Activate the HR Service Delivery Integration with Ultimate Kronos Group \[sn_hr_ukg\] application, which automatically activates the following plugins and spoke:

* Glide Virtual Agent \[com.glide.cs.chatbot\]
* Human Resources Scoped App: Core \[com.sn_hr_core\]
* Employee Service Center \[com.sn_ex_employee_center_pro\]
* Virtual Agent Service Portal Widgets \[com.glide.va.sp_widgets\]
* NLU Workbench \[com.snc.nlu_studio\]
* Predictive Intelligence \[com.glide.platform_ml\]
* UKG spoke
{#set-up-ukg__ul_mp3_lgz_k4b}

## Procedure

1. Integrate your Ultimate Kronos Group application with your ServiceNow instance.  
   Register an OAuth application in the Ultimate Kronos Group application and authenticate requests from ServiceNow. For more information, see [Set up the UKG
   spoke](https://www.servicenow.com/docs/access?context=configure-connection-ukg-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
2. Complete the one time set up of loading accrual codes from the Ultimate Kronos Group application into ServiceNow.  
   For more information, see [Set up accrual codes](https://www.servicenow.com/docs/YATRNK0gszKdNghxB1scyA "Complete the one time set up of loading accrual codes from the Ultimate Kronos Group application into a ServiceNow application. Accrual codes help in pulling accrual leave balances of employees from the Ultimate Kronos Group application into a ServiceNow application.").
3. The Person number field in Ultimate Kronos Group application should match the Employee number field in the ServiceNow User table.  
   If the Person number field in Ultimate Kronos Group application matches with some other field in the ServiceNow User table, you must override the getPersonNumberBySysID method in HRKronosUtils script.
{#set-up-ukg__steps_k2f_3vv_l4b}