---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Resubmit an HR case for approval

# Resubmit an HR case for approval {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

HR cases that are rejected can be resubmitted for approval. Resubmitting a rejected
case alleviates having to recreate a new case.

## Before you begin

Role required: sn_hr_core.case_writer

After a new case is submitted, an email notification is sent to all approvers.
Approvals for HR cases are assigned to individual users or to members of a specified
group. Approvers can reject or approve from the HR Service Portal or HR Ticket
Page.

When a service activity for an HR service has Allow resubmit of approvals for On rejection, the Assigned to
person can resubmit an approval request after rejection. See [Configure an approval](https://www.servicenow.com/docs/3Kq7EFRlv1UiuIJgJ4Tt9w "Configure a service activity that is an approval. Approvals require one or more users to approve the case before it can proceed.").

You can view a list of approvers at the bottom of the HR case form under the
Approvers tab.

HR cases: Approvals for HR cases use workflows. Do the following to resubmit a
rejected HR case.

## Procedure

1. Open the HR case that has a rejected approval.  
   A message appears at the top of the form.
2. Select the here link.  
   The Enter the reason for resubmitting approval requests pop-up appears. You can enter work notes (not visible to employee) or comments (visible to employee). Work notes or comments are required.
3. Select OK.  
   Lifecycle Events cases:  
   Approvals for HR activities under a lifecycle event are configured differently than an HR case. There are more options for approvals. See [For an approval](https://www.servicenow.com/docs/gu8JSKQgxcW8YTh_FHbLew#configure-lifecycle-event-activity-approval "Configure a lifecycle event activity that is an approval. Approvals create a to-do for the specified approvers to approve or reject.").  
   Note:  
   Approvers that do not have the sn_hr_core.manager role cannot access the HR case after the state changes to Closed Complete.
{#t_ApproveAnHRCase__steps_hw4_4jt_ssb}