---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View HR case information

# View HR case information {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There are multiple ways to find a specific HR case.

## Before you begin

Role required: sn_hr_core.case_reader

## Procedure

1. Navigate to AllHR Case ManagementAll HR Cases.  
   * Assigned to me: All cases assigned to the logged-in user.
   * Open: All open cases.
   * Open - Unassigned: Open cases that do not have agent assignments.
   * Closed: All closed cases.
   * All: All cases regardless of state or HR Service.
   * Case SLAs: All cases with SLAs.

   You can also view cases by HR service.
   * Employee Relations Cases: All cases related to disciplinary issues.
   * HRIT Cases: All cases related to HR accounts, password reset, HR Portal support, and HR reports.
   * Payroll Cases: All cases related to direct deposit, payroll discrepancy, and request corporate credit card.
   * Total Rewards Cases: All cases related to medical, dental, retirement, beneficiaries, leave of absence, pharmacy, relocation, vision, and tuition reimbursement.
   * Workforce Administration Cases: All cases related to employment verification letters and general inquiries.
   * Lifecycle Events Cases: Cases related to Onboarding or Account Notification.
   {#t_ViewHRCaseInformation__ul_fk2_dk2_gy}
2. Select the case to view.
3. Select a button.  
   Depending on the case, different options are visible at the top.
   * Discuss: Opens a sidebar discussion where agents can discuss the case with users who have access to the record.
   * Follow: Track activity on the case or follow a record in Connect Chat to track activity as it happens. For more information, see [Follow a record in Connect](https://www.servicenow.com/docs/access?context=t_StartARecordConversation&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
   * Update: Save and update the record. Takes you back to the list form.
   * Suspend: Suspends an HR case that does not have a state of closed or canceled. You can suspend the timing specified in the service level agreement (SLA) to perform additional research.
   * Cancel: Cancels the case.
   * Responses: Appears for inquiry cases and enables agents to copy a response template.
   * Associate Interaction: Select to associate an interaction to the case. Interactions are requests for assistance through a given channel, for example, a call or a chat. For more information, see [Interaction Management](https://www.servicenow.com/docs/access?context=interaction-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
   * Ready for Work: Select to change the state of the case to Ready and assign an agent.
   * Close Complete: Close the case and change the state to Complete.
   * Close Incomplete: Close the case and change the state to Incomplete.
   * Preview Document: Click to preview a document for accuracy before generating and sending it.
   * Sign Document: For documents that require an HR signature, click to preview, sign, and save the document.

   {#t_ViewHRCaseInformation__choices_e3h_pmn_lz}  
   Buttons appear at the top.

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