---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Resolving cloning issues in Indoor Mapping instances

# Resolving cloning issues in Indoor Mapping instances {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
After cloning an Indoor Mapping source instance to a target instance, workplace administrators may observe missing attachments and data discrepancies in their target instance.

## Symptom

Administrators can clone a source Indoor Mapping instance to a target Indoor Mapping instance. For more information, see [cloning an instance](https://www.servicenow.com/docs/access?context=system-clone-landing&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

Before cloning your Indoor Mapping source instance to a target instance, preserve data for each of the listed tables in your source instance. This helps in preventing missing data and attachments in your target Indoor Mapping cloned instance tables.  

## Cause

Data discrepancies and missing attachment issues are observed after you have cloned your target instance. The System Clone \[clone_instance\] record or Clone Request \[sn_instance_clone_request\] record in the source instance
excludes the Attachment \[sys_attachment\] table and doesn't preserve data in the Font \[sn_map_core_font\], Layer \[sn_map_core_layer\], Outdoor style \[sn_map_core_outdoor_style\], and Tile \[sn_map_core_tile\] tables.These
issues also affect workplace experiences in Indoor Mapping Map Studio, Workplace Central, Workplace Reservation Management portal, Workplace Services Kiosk, Workplace Move Management, and Workplace Service Delivery for Mobile.

## Resolution

### Procedure

1. Log in to your source instance.
2. Export the list of records in each listed table as XML from the source instance:  
   * sn_map_core_font
   * sn_map_core_outdoor_style
   * sn_map_core_layer
   * sn_map_core_tile
   {#troubleshooting-clone-issues__ul_ulv_2m4_5jc}

   For more information, see [Export data from a list](https://www.servicenow.com/docs/access?context=export-list-data&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
3. Log in to the target instance.
4. In the target instance, update your application scope to Indoor Mapping.
5. Import the XML files to the target instance.  
   Note:  
   After importing the XML files, it's observed sometimes that there's no data in the JSON files. The JSON files stored in the Styles (style) column of the Outdoor styles \[sn_map_core_outdoor_style\] show missing attachments. To prevent missing attachments and data discrepancies, perform steps 6-7.

   For more information about
   how to import XML files, see [Import data from XML](https://www.servicenow.com/docs/access?context=c_ExportAndImportXMLFiles&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
6. To avoid future clone issues, preserve data in the following tables:  
   * sn_map_core_font
   * sn_map_core_outdoor_style
   * sn_map_core_layer
   * sn_map_core_tile
   {#troubleshooting-clone-issues__ul_uy5_gjn_5jc}
7. To preserve data in sn_map_core_font, sn_map_core_outdoor_style, sn_map_core_layer, and sn_map_core_tile tables perform the following steps:  
   1. Log in to your source Indoor Mapping instance.
   2. Navigate to AllClone Admin ConsoleClone DefinitionPreserve data.
   3. Select New.
   4. On the form, fill in the fields:  
      {#troubleshooting-clone-issues__table_lc2_4vh_vjc__entry__2}

      | Field | Description |
      |-|-|
      | Table | Enter the following table information as required: * \[sn_map_core_font\] * sn_map_core_layer * sn_map_core_outdoor_style * sn_map_core_tile {#troubleshooting-clone-issues__ul_mc2_4vh_vjc} |
      [Table 1. Preserve Data form]

      {#troubleshooting-clone-issues__table_lc2_4vh_vjc}
   5. Right-click the form header and select Save.
   6. Add your clone profiles.
      1. Navigate to Clone profiles related list.
      2. Select Edit.
      3. From the Collection slush bucket, add your clone profile(s) to the Clone Profile List slush bucket.
      4. Select Save.
      {#troubleshooting-clone-issues__ol_nc2_4vh_vjc}
   {#troubleshooting-clone-issues__ol_kc2_4vh_vjc}
{#troubleshooting-clone-issues__steps_jc2_4vh_vjc}
**Previous topic:** [Bulk upload Excel columns](https://www.servicenow.com/docs/vTj2ttTm~eUkBq4s2e_YNQ "Use the bulk upload template to provide information about your campuses, buildings, and floors.")  
**Next topic:** [Places display on the wrong floor in Manage Directions](https://www.servicenow.com/docs/zEZTEd8HLzR0w75jWa8aXw "In Indoor Mapping Map Studio, floors appear to overlap when a place record has both Floor and Campus values.")

*[\>]: and then