---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Journey designer

# Journey designer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow® Journey designer application enables employees and managers in your organization to initiate and manage journeys to drive employee engagement and productivity.{#jny-dsgnr-landing-page__shortdesc-jny-dsgnr-landing}

Journey designer uses Journey Accelerator and Lifecycle Events to create a unified journey experience for employees and managers in the Employee Center. Journeys offer a unique user experience. In the back-end, records are created using Journey designer, Journey Accelerator, and Lifecycle Events components to pull together a customized journey for employees.

|-|-|-|
| [Explore Learn how Journey designer helps facilitate journey creation, management, and completion.](https://www.servicenow.com/docs/mqnREqhoW8SrVizmbsDuHg "Organization administrators activate and configure Journey designer to help managers and employees understand and actively collaborate on professional and personal journeys.") | [Install Install the Journey designer app and its features.](https://www.servicenow.com/docs/QCaAEdjwqx7SfejAwRxVSw "The Journey designer app has multiple versions that have different installation instructions and configuration options.") | [Configure Configure Journey designer](https://www.servicenow.com/docs/wIxHjEiR6m6GaM386boqHA "Administrators configure Journey designer for the needs of their organization.") |
| [Use Managers, mentors, and employees work with journeys from the Employee Center.](https://www.servicenow.com/docs/WMGRH9JnWtP8BsaDcx6Fkg "Managers, employees, and mentors access journeys from the Employee Center (EC).") | [Integrate Extend Journey designer capabilities by integrating with other applications.](https://www.servicenow.com/docs/3j68yexX1YMsuqTHX7Oreg "Extend the Journey designer application's capabilities by integrating other applications into the journey experience.") | [Journey plan configuration review and approval process Create, manage, and use Journey designer plan configuration templates](https://www.servicenow.com/docs/i6NOmPIovFHe5gyzynhJwA "Journey plan configuration template management is a collaborative effort that includes ServiceNow admins, journey template owners, and team experts.") |
| [Journeys on Now Mobile ![]()](AvJVXJyIguVV78~RlIQucQ "Journeys are created in the ServiceNow Journey designer application to help employees navigate multi-step transitions, such as onboarding, maternity leave, or an interdepartmental transfer. The Now Mobile application enables users to perform journey-related tasks from the convenience of their mobile device.") | [Analytics and Reporting Solutions Monitor journey data in reports and dashboards.](https://www.servicenow.com/docs/l3KRU2Zu~~kvl_NGsm5t7w "Dashboards are configurable graphic displays of key metrics, reports, and other widgets on a single screen.") | [Reference Get details about components like roles, fields, tables, and properties.](https://www.servicenow.com/docs/~EXBDiRjHaRRGORLKWKXCQ "Reference topics provide additional information about the lists and forms that you use to configure and use Journey designer..") |
[ ]

{#jny-dsgnr-landing-page__jny-dsgn-info-model-table}

## Request apps on the Store {#jny-dsgnr-landing-page__id_xkn_1bb_dtb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#jny-dsgnr-landing-page__inline-send-to-store}

## Additional resources {#jny-dsgnr-landing-page__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
{#jny-dsgnr-landing-page__ul_ahs_c3m_3hc}