---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Installation and configuration overview {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Journey designer app has multiple versions that have different installation
instructions and configuration options.
* **[Install Journey designer](https://www.servicenow.com/docs/ZWpUa8K2aTxIX1Xoo48hNQ)**   
  Install the Journey designer version 3 \[sn_jny\] application to enable administrators and managers to create and manage various professional and personal events and journeys.
* **[Add or repair demo data for applications and plugins](https://www.servicenow.com/docs/lMqcEuge7EWTb2CHK43dMA)**   
  If the demo data wasn't added during the initial installation, administrators can add demo data to a plugin using Repair install.
* **[Fix Restricted Caller Access (RCA) approval requests](https://www.servicenow.com/docs/pjIDGLoEPViFPw9M9Nbujw)**   
  After you install or upgrade to the latest Journey designer application from ServiceNow Store, you might encounter RCA approval messages requesting for an update in the access request.
* **[Configure Journey designer features](https://www.servicenow.com/docs/wIxHjEiR6m6GaM386boqHA)**   
  Administrators configure Journey designer for the needs of their organization.
* **[Enable and configure the Pre-hire Experience](https://www.servicenow.com/docs/YKwHtHuZSI18wb~rJK4OxQ)**   
  Enable access to the Pre-hire experience and configure its components so your organization can use the Journey designer app to facilitate the preboarding process. You must activate and configure the components for the Pre-hire experience so newly hired employees can use the onboarding portal to embark on their first journey.