Journey overview dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Journey Overview Dashboard

    The Journey Overview dashboard is a central tool within Employee Service Management that enables organizations to track and manage ongoing tasks and journeys efficiently. It provides insights into various journeys, highlighting due tasks, tasks categorized by role and activity type, and other pertinent journey-specific information.

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    Key Features

    • Role Requirement: Users need the snjny.reader role to access the dashboard.
    • Dashboard Access: Navigate to All > Journey designer > Administration > Journey overview to view the dashboard.
    • Reports: Key reports include:
      • Overdue journey accelerator tasks
      • Overdue lifecycle events tasks
      • Journey accelerator tasks due soon
      • Lifecycle events tasks due soon
      • Overdue journey accelerator tasks by role
      • Overdue lifecycle events tasks by activity type
      • Journey status
    • Filters: The dashboard allows filtering tasks by:
      • Location
      • Department
      • Journey start date
      • Journey type
      • Employee start date

    Key Outcomes

    By utilizing the Journey Overview dashboard, HR coordinators can effectively manage and analyze various journeys within the organization. This leads to improved task tracking and workflow management, ensuring that important deadlines and activities are met. The dashboard enhances visibility into task statuses, thereby facilitating better decision-making and resource allocation.

    Journey Overview is a comprehensive dashboard that allows you to efficiently track and manage ongoing tasks and journeys within the organization.

    On the dashboard you can view details about different journeys, including the number of journeys that are due, journeys tasks, journey tasks by role and by activity type, and other relevant journey specific information.Journey overview dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Journey overview.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. Users and dashboard details
    User Dashboard use
    Journey/HR Coordinator

    Access the journey overview dashboard to efficiently manage and analyze different journeys within the organization.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journey accelerator tasks due soon Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Lifecycle events tasks due soon Single score Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Overdue journey accelerator tasks by role Bar

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks by activity type Bar Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.
    Journey status Line Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.