--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Generate onboarding ramp-up plan agentic workflow # Generate onboarding ramp-up plan agentic workflow {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Generate onboarding ramp-up plan agentic workflow The Generate onboarding ramp-up plan agentic workflow is an AI-powered solution designed to help managers streamline the onboarding of new employees by automatically creating personalized, team- and role-specific onboarding plans. This workflow supports the employee journey from preboarding through onboarding, significantly reducing the manual effort managers typically spend designing individualized plans. It ensures new hires receive structured knowledge and skill development tailored to their roles and teams, accelerating their ramp-up process and minimizing additional training needs. Show full answer Show less ## Key Features * **Automated Plan Creation:** Eliminates manual design of onboarding plans by generating personalized ramp-up plans that reflect team and role requirements. * **AI Agent Collaboration:** Utilizes a team of AI agents to gather employee data, analyze skill gaps based on job descriptions and resumes, recommend targeted learning courses, and build structured onboarding plans. * **Structured Onboarding Stages:** Plans are organized into up to four stages covering relevant role training, popular team courses, trending learning content, and team integration tasks. * **Interactive Manager Review:** Provides a conversational interface for managers to review, modify, and approve AI-generated plans, ensuring alignment with team needs. * **Task Scheduling and Delivery:** Assigns learning courses and tasks to employees and managers with calculated due dates to promote timely completion. * **Integration with ServiceNow Tools:** Works with Now Assist in Virtual Agent and ServiceNow Otto for plan review, editing, and delivery through Employee Center portal. ## Implementation and Configuration * Activation of essential plugins such as Now Assist for HR Service Delivery, Skills Foundation, Learning, Hiring Core, and Journey Designer is required for optimal performance. * Setting the onboarding ramp-up trigger in the Employee Center portal is necessary to make the workflow accessible to managers and employees. * AI skills must be activated to enable accurate skill gap analysis from interview notes and job descriptions. * Integrating Now Assist within Virtual Agent enhances the conversational experience during plan review and modification. ## Benefits for ServiceNow Customers * Reduces administrative workload for managers by automating personalized onboarding plan creation. * Ensures consistency and standardization of onboarding plans while accommodating team-specific nuances. * Accelerates new hire readiness through targeted skill development and structured onboarding stages. * Improves new employee experience by providing clear, relevant learning paths and team integration tasks. * Enables managers to efficiently review and adjust plans, maintaining control and flexibility. The Generate onboarding ramp-up plan agentic workflow is an AI-powered solution that helps managers at your organization onboard new employees more efficiently. This workflow uses a team of AI agents to generate team specific and personalized plans for every new hire. The Generate onboarding ramp-up plan agentic workflow supports the employee journey from preboarding to onboarding. Managers typically create onboarding plans to help new employees develop the knowledge and skills they need. Creating personalized, team-specific plans is time-consuming. If the plans don't effectively prepare new employees, managers must spend additional time on training. This agentic workflow automates the process of generating onboarding ramp-up plans, reducing the workload for managers. The Generate onboarding ramp-up plan agentic workflow facilitates the employee journey that transpires from the preboarding phase to the onboarding phase. As newly hired employees transition from preboarding to onboarding, managers are responsible for producing onboarding plans that ramp up the knowledge and skill of new employees joining their team. Creating onboarding plans, especially personalized, team-specific plans, is a time-consuming process for managers that quickly devolves into an increased burden. This agentic workflow for generating onboarding ramp-up plans significantly reduces the workload for managers by converting a cumbersome process into an automated workflow. The Generate onboarding ramp-up plan agentic workflow provides the following benefits to help deliver value to your organization: * Automates onboarding plan creation by eliminating the need for managers to design individualized plans manually. * Generates team-specific and role-specific onboarding plans tailored to new hires. * Minimizes the administrative efforts required from managers during onboarding. * Verifies that onboarding plans are standardized while still accommodating team differences. * Speeds up the process of preparing new hires for their roles. * Focuses on structured knowledge and skill acquisition for new hires from the start. {#onboarding-ramp-up-plan-agentic-wf__ul_xd5_hn2_ngc} ## AI agents {#onboarding-ramp-up-plan-agentic-wf__section_gqf_skz_1fc} When the Generate onboarding ramp-up plan agentic workflow is triggered, a team of AI agents run autonomously to produce a ramp-up plan tailor-made for the onboarding employee. This workflow employs AI agents to perform the following functions: * Collect data on the employee, their onboarding journey, and the assigned team. * Analyze required role-specific skills from the job description and interview notes, and compare them with the employee's existing skills from their resume. * Recommend targeted learning courses to address identified skill gaps. * Generate a personalized ramp-up plan for the new hire. * Provide an interactive review process, enabling managers to modify the plan as needed. * Deliver personalized guidance through an assistant-like interface. {#onboarding-ramp-up-plan-agentic-wf__ul_vks_mhf_ngc} {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc__entry__2} | AI agent | AI agent role | |-|-| | Ramp up plan generation AI agent | This AI agent automates the creation of the personalized onboarding ramp-up plan for new employees. It performs the following functions: Data collection : * Gathers information from the onboarding journey, HR cases, team plans, user and manager profiles, job details, and learning resources. * Extracts employee skills and identifies skill gaps using job descriptions, interview notes, and resumes. * Retrieves relevant learning courses aligned with identified skill gaps and role requirements. {#onboarding-ramp-up-plan-agentic-wf__ol_vvc_gby_wgc} Onboarding plan generation : * Uses the employee's start date, manager details, and learning recommendations to build a structured onboarding plan. * Organizes the plan into up to four stages: * **Stage 1:** Relevant for Your Role * **Stage 2:** Popular on Your Team * **Stage 3:** Trending Courses * **Stage 4:** Get to Know Your Team Content creation and task management : * Includes up to five learning courses per stage (Stages 1--3). * Skips any stage without available courses. * Stage 4 always appears and contains: * Three core team-related tasks. * Up to six additional 1:1 meeting tasks with teammates. * A maximum of nine tasks in total. {#onboarding-ramp-up-plan-agentic-wf__ul_bc5_nlm_xgc} {#onboarding-ramp-up-plan-agentic-wf__ul_ac5_nlm_xgc} Scheduling and delivery : * Assigns tasks and learning items to both employee and manager. * Calculates and assigns due dates for all courses and tasks to ensure timely completion. | | Ramp up plan reviewer AI agent | This AI agent allows managers to review the AI-generated personalized onboarding ramp-up plan and update its details through a conversational interface. It provides practical guidance to support managers in making updates in a user-friendly manner. The following are the AI Agent workflow phases: * **Present plan** - Displays the initial ramp-up plan using employee and journey details. * **Collect Input** -- Accept manager instructions to create, update, or delete tasks and stages, confirming all changes. * **Review** -- Redisplay the updated plan and check if further changes are needed. * **Exit** -- End the session. {#onboarding-ramp-up-plan-agentic-wf__ul_vmn_bqf_ngc} | [Table 1. AI agents associated with Generate onboarding ramp-up plan agentic workflow] {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc} ## Plugins required for optimum output {#onboarding-ramp-up-plan-agentic-wf__section_lbk_kc3_hhc} To achieve optimum output of the Generate Onboarding ramp-up plan agent, the following plugins are essential. Installing the recommended plugins helps maximize efficiency and overall output quality. * Now Assist for HR Service Delivery (sn_hr_gen_ai) * Skills Foundation (sn_skills_int) * Learning (sn_lep) * Hiring Core (sn_ta_hiring_core) * Journey Designer (sn_jny) {#onboarding-ramp-up-plan-agentic-wf__ul_prl_b23_hhc} * **[Set Onboarding ramp up trigger to use Employee Center portal](https://www.servicenow.com/docs/FwkYf0ULZ9IO4_Rv3uurwA)** Set Onboarding ramp-up trigger to use Employee Center portal in the trigger configuration so the onboarding ramp-up plan workflow is accessible through the portal. Without setting the portal, the trigger will not be visible or usable in the Employee Center portal. * **[Activate Onboarding ramp-up trigger](https://www.servicenow.com/docs/jdQawPDZ_w9OT7qG7JwIQg)** Activate the Onboarding ramp-up trigger to automatically generate onboarding plans at the appropriate time during employee onboarding, reducing manual setup for managers. * **[Activate the associated AI skills](https://www.servicenow.com/docs/yGdKxVd8JCXLXRF7Es_y2A)** Activate the AI skills to analyze interview notes and job descriptions, extract keywords, and identify relevant skills for improved skill gap analysis and personalized ramp-up plans. Enable the AI skills to allow the system to analyze interview notes and job descriptions, extract keywords, and identify relevant skills. This improves skill gap analysis and ensures accurate, personalized ramp-up plans for new employees. * **[Add Employee Center to Now Assist in Virtual Agent](https://www.servicenow.com/docs/nWMZTHQz8bsn~iwPyt~t6A)** Add Now Assist in Virtual Agent to the Employee Center display experience to enable AI agent conversations during agentic workflow processes. * **[Review and edit onboarding ramp-up plans using ServiceNow Otto](https://www.servicenow.com/docs/zN_mFRJidJ~mUifKvhnuZw)** Review and edit AI-generated onboarding ramp-up plans using Now Assist in Virtual Agent. After approval, the plan is added to the new employee's onboarding journey.Managers working for organizations using the Generate onboarding ramp-up plan agentic workflow can use ServiceNow Otto to review and edit personalized onboarding plans generated by a team of AI agents. Once the manager approves a plan that they reviewed, the corresponding plan is added to the new employee's onboarding journey.