Sources for Learning Core

Release version: Australia

Updated March 12, 2026

4 minutes to read

Summarize

Summarized using AI

Summary of Sources for Learning Core

The Learning Core application in ServiceNow integrates with various external learning platforms through predefined source records in the Enterprise Service Management Integrations Framework. These integrations enable automated data synchronization of users, courses, and learning activities between ServiceNow and learning providers such as Cornerstone On Demand, Pluralsight, Udemy, Sumtotal, and Saba. Each source record includes specific properties and integration services tailored to its respective platform, streamlining learning data management within ServiceNow.

Show full answer Show less

Key Features

Predefined Source Records: Upon setup, source records for major learning platforms are automatically created, each containing configuration properties like pagesize, fullpull, pulloffsethours, and urlprefix for API interactions and deep linking.
Data Pull Modes: The fullpull property controls whether a complete set of data or only updated records are pulled from the external system, optimizing synchronization efficiency.
User Mapping: Users are mapped between ServiceNow and the external systems primarily via email IDs, with customization options available for alternative mapping keys (e.g., userid or username in Cornerstone).
Integration Services: Each source provides services for pulling courses, user activities, and progress, as well as assigning courses to users within the external system, facilitating comprehensive learning lifecycle management.

Platform-specific Details

Cornerstone On Demand: Supports full or incremental pulls of active users and courses, course assignment, user synchronization, course data retrieval, and user activity tracking. Skills data is not available. Custom user mapping requires script override.
Pluralsight: Enables pulling courses and course progress with full or incremental updates controlled by fullpull. User synchronization is implicit through these services.
Udemy: Similar to Pluralsight, supports pulling courses and user activity data with flexible full or incremental pulls.
Sumtotal: Includes course assignment, user sync via user IDs, course and user activity pulls, and uses deep link prefixing for learning objects.
Saba: Provides services for course assignment, pulling courses, syncing users by email, and retrieving user course activity, all configurable by page size and full/incremental pull settings.

Practical Application for ServiceNow Customers

By leveraging these predefined source records and integration services, ServiceNow customers can seamlessly integrate external learning platforms into their Learning Core application without extensive manual configuration. This enables efficient synchronization of learning content, user data, and progress tracking, enhancing the enterprise learning management experience. Customers can customize synchronization behavior through properties like fullpull and pulloffsethours to balance data freshness with performance. User mapping flexibility allows alignment with organizational identity management practices.

Once you set up the Learning Core application, the source record for Cornerstone On Demand, Pluralsight, Udemy, Sumtotal, and Saba applications are automatically created in the Source module in Enterprise Service Management Integrations Framework. The source records in the Enterprise Service Management Integrations Framework application contain a predefined set of properties and integration services.

Table 1. Integration source record: Cornerstone Ondemand
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
Properties	Set of properties that are predefined for the Cornerstone OnDemand application. page_size: Number of records that are pulled through an API call from the Cornerstone OnDemand application. full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow application. When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance. url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time. pull_offset_hours: Value that is considered for pulling modified records. For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Services that interact with the Cornerstone OnDemand application to pull or push learning courses. Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application. Note: Skills information associated with Cornerstone courses is not available. Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids. Note: If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script. Courses: Pulls learning courses from the Cornerstone OnDemand application into the ServiceNow application. User activity: Pulls details of user activity on learning courses from the Cornerstone OnDemand application into the ServiceNow application.

Table 2. Integration source record: Pluralsight
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
Properties	Set of properties that are predefined for the Pluralsight system. page_size: Number of records that are pulled through an API call from Pluralsight. full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance. pull_offset_hours: Value that is considered for pulling modified records. For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Services that interact with the Plural sight application to pull learning courses into the ServiceNow application. Courses: Pulls learning courses from the Pluralsight application into the ServiceNow application. Course progress: Pulls the progress of learning courses from the Pluralsight application into the ServiceNow application.

Table 3. Integration source record: Udemy
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Udemy
Properties	Set of properties that are predefined for the Udemy application. page_size: Number of records that are pulled through an API call from Udemy into the ServiceNow application. full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow application. When set to False, updated learning courses and learning courses progress are pulled from Udemy into the ServiceNow application. pull_offset_hours: Value that is considered for pulling modified records. For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Services that interact with the Udemy application to pull learning courses into the ServiceNow application. Pull Courses: Pulls learning courses from the Udemy application into the ServiceNow application. Pull user activity: Pulls details of user activity on learning courses from the Udemy application into the ServiceNow application.

Table 4. Integration source record Sumtotal
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Sumtotal
Properties	Set of properties that are predefined for the Sumtotal application. full_pull: When set to True, all the learning courses are pulled from Sumtotal into the ServiceNow application. When set to False, updated learning courses and learning courses progress are pulled from Sumtotal into the ServiceNow application. url_prefix: Deep link prefix to pull learning objects from Sumtotal during run time.
Integration Services	Services interact with the Sumtotal application to pull or push learning courses. Assign course in Sumtotal: Assigns a course to an employee in the Sumtotal application. Pull Courses: Pulls learning courses from the Sumtotal application into the ServiceNow application. Sync users: Maps users in the Sumtotal system to users in the ServiceNow system using user IDs. User activity: Pulls details of user activity on learning courses from the Sumtotal application into the ServiceNow application.

Table 5. Integration source record: Saba
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Saba
Properties	Set of properties that are predefined for the Saba application. full_pull: When set to True, all the learning courses are pulled from Saba into the ServiceNow application. When set to False, updated users, learning courses, and learning course progress are pulled from the Saba system into the ServiceNow application. page_size: Number of records that are pulled per page.
Integration Services	Services that interact with the Saba application to pull or push learning courses. Course assign service: Assigns a course to an employee in the Saba application. Pull Courses from Saba: Pulls learning courses from the Saba application into the ServiceNow application. Sync Saba Users: Maps users in the Saba system to users in the ServiceNow application based on email IDs. Pull Saba User Course Activity: Pulls details of user activity on learning courses from the Saba application into the ServiceNow application.