---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Legal Matter Management

# Legal Matter Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and a workflow with a mechanism to store supporting documents and track important milestones.
* With its embedded record-level security, maintain the confidential and sensitive information of each record. Define a standardized process and workflow for various matter types using matter templates.
* With attorney client privilege workflow, you can mark matter as privileged and confidential to protect sensitive legal communications and comply with attorney-client privilege requirements.
* With the outside counsel engagement workflow, resolve legal matters using the expertise and services of an outside counsel.
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## Get started {#legal-matter-management-landing-page__cf-app-landing-get-started}

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| [Explore Learn about how employees, paralegal staff, and lawyers use Legal Matter Management.](https://www.servicenow.com/docs/WAIveGic3mNAnrm2oOoIGg "Legal Matter Management enables you to manage legal matters and cross-functional tasking to effectively complete legal work. You can store relevant documents and track important milestones of these legal matters from a single place.") | [Set up Set up legal matter templates and complete other configurations.](https://www.servicenow.com/docs/3~dSedKSXN1cSdP01S5xYQ "Configure the foundation data for legal matters through Legal Matter Management to provide legal services to employees.") | [Assign Assign legal matters to matter owners.](https://www.servicenow.com/docs/gHobIbkVx6NP~5Urq728MQ "Assign a legal matter to yourself or to someone in the assignment group to start working on the matter.") |
| [Manage Manage contract requests.](https://www.servicenow.com/docs/w7xsKSMRZIzFdOyyKmYcSA "As a matter owner, work on a legal matter assigned to you to resolve issues or answer queries.") | [Analytics and Reporting Coordinate work and improve processes with preconfigured dashboards.](https://www.servicenow.com/docs/n6fpCD1KtgcJmy2C_PEmxA "Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution enables data-driven decision making through insights and trends derived from legal services and operations data.") | [Reference Get details about components such as roles, tables, plugins, and store applications that are installed.](https://www.servicenow.com/docs/oVxecubpjUOQKTMfdoj5KA "Reference topics provide additional information about the lists and forms that you use in Legal Matter Management.") |
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