---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use from ServiceNow Otto panel

# Use the capabilities from the ServiceNow Otto panel {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the contextual AI capabilities, such as a request summary by using the conversational interface in the ServiceNow Otto panel.

## Before you begin

Make sure that Next Experience is enabled in the instance. For more information, see [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).

Role required: sn_lg_gen_ai.request_fulfiller

## About this task

You can use the ServiceNow Otto panel to request a summary.

For more information about the panel, see [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For information about activating the panel, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Log in to an instance where the ServiceNow Otto for LSD application is installed.
2. Navigate to WorkspacesLegal Counsel Center.
3. Request the generative AI capabilities in LSD for summarization by selecting the ServiceNow Otto icon ![Now assist icon.]().
4. After you request the generative AI capabilities, select Summarize a record.
5. Enter the record number that you want to summarize.  
   The summary is displayed.

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