---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Submit a legal request

# Submit a legal request {#ariaid-title1}

* Release version: Australia
* 
* Updated May 19, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit a legal request for yourself or on behalf of another user to seek services
from the legal department.

## Before you begin

Role required: sn_lg_ops.legal_user

## About this task

You can also submit a legal request through your mobile device or the Virtual Agent chat.

* For more information on submitting a legal request through a mobile device, see [Submit a legal request through Now Mobile](https://www.servicenow.com/docs/_wBlcO9Nur0Otpc9nQUmSg "Submit a request to seek legal services from your organization's legal department.").
* To submit a legal request through Virtual Agent chat, you must have the Legal Virtual Agent Conversations application installed on your instance. For more information, see [Legal Virtual Agent Conversations](https://www.servicenow.com/docs/yQsAdI9GmO2BUnYtbgprSA "The ServiceNow Legal Virtual Agent Conversations application provides predefined conversation topics to enable automated chats with employees seeking legal services. You can build new topics or customize predefined topics to handle common legal requests from employees or guide them through self-service tasks.").
{#submit-legal-request__ul_ycz_nkn_pnb}

## Procedure

1. Navigate to AllEmployee Center.  
   Note:  
   If you're using Legal Service Portal, you can submit a legal request by navigating to the Legal Service Portal and selecting a request from the Service Catalog.
2. Navigate to Help centerLegal services.
3. Select a legal service item for which you want to submit a request.  
   If you're not sure which legal service item to choose to submit your request, select General Legal Request.
4. On the form, fill in the fields.  
   Note:  
   Each legal service request form has a different set of fields based on the selected legal service item.
5. Select Submit.

## Result

* A legal request is created in the New state.

* The request is assigned to a group or user in the legal department based on the [assignment rule](https://www.servicenow.com/docs/TrxsCTELufDiQv1WHBhL7g "Create an assignment rule for an intake form to assign the associated legal request or matter to a user or group.") set in the associated practice area.
* The Standard Ticket page displays that has the following tabs to perform different tasks:
  * Activity: Track the activity history of the request and post messages for the fulfiller working on the request.
  * Attachments or Documents: Upload and manage the documents in the legal request.  
    Note:  
    If the external storage option is enabled, the Documents tab is displayed. Otherwise, the Attachments tab is displayed.
  * Request Details: Review request details.
  {#submit-legal-request__ul_dj1_xnm_d4b}
* If the administrator has configured notifications, you receive notifications about the progress of the request.
{#submit-legal-request__ul_gzc_4vf_d4b}

*[\>]: and then