Legal Counsel Center Classic
Summarize
Summary of Legal Counsel Center Classic
Legal Counsel Center Classic is a tool designed for legal department members to efficiently manage and address legal issues. However, it is deprecated and no longer supported for new activation. Customers are encouraged to transition to the enhanced Legal Counsel Center for a better user experience. For further details, refer to the Deprecation Process article in the Now Support knowledge base.
Show less
This application requires the installation of specific apps: Legal Request Management, Legal Counsel Center Classic, and Legal Counsel Center Components, and is built on the ServiceNow® Agent Workspace, allowing for customization based on departmental needs.
Key Features
- Department and User Level Metrics: Provides an overview of new, assigned, unassigned, and high-priority requests, along with upcoming milestones and pending approvals.
- Multi-Tab Interface: Facilitates tracking and addressing multiple requests simultaneously.
- Real-Time Activity Feed: Displays activities and notifications related to legal requests and matters in real time.
- Intuitive Search and Filter Capabilities: Enables searching across various sources including knowledge bases and legal requests.
- Email Functionality: Allows composing and sending emails directly from the application, with the option to save drafts.
Key Outcomes
Users with the appropriate roles (snlgmatter.matterfulfiller and snlgops.requestfulfiller) can access the Legal Counsel Center Classic. The landing page offers a quick overview of legal requests, matters, and tasks, helping teams monitor workloads and prioritize high-importance items efficiently. Note that displayed metrics and data vary based on user roles.
Legal Counsel Center Classic enables legal department members to categorize, prioritize, and efficiently address legal issues.
- Legal Request Management (sn_lg_ops)
- Legal Counsel Center Classic (sn_lg_workspace)
- Legal Counsel Center Components (sn_lg_ws_comps)
Legal Counsel Center Classic is built using the ServiceNow® Agent Workspace. You can customize Legal Counsel Center Classic as per your departmental needs.
The ServiceNow® Legal Counsel Center Components application enhances the workspace experience for the Legal Counsel Center Classic by decoupling the components in the Legal Counsel Center Classic to offer better performance.
Review the Legal Counsel Center Classic application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
Key features
Legal Counsel Center Classic includes the following features:
- Department and user level metrics
- Get an overview of new, assigned, unassigned, and high-priority requests. Review and act on upcoming milestones and pending approvals.
- Multi-tab interface
- Track and address multiple requests concurrently by navigating between multiple open records.
- Real-time activity feed
- View activities related to legal requests and legal matters and notifications in real time.
- Intuitive search and filter capabilities
- Search for relevant information across multiple sources such as knowledge bases, open and resolved legal requests and legal matters, and catalog items in Counsel Assist.
- Compose and send emails
- Compose and send emails from within the Legal Counsel Center Classic from a legal request, legal matter, or matter task record forms. You can also compose emails and save them as drafts for sending them later.
Legal Counsel Center Classic users
Users with the sn_lg_matter.matter_fulfiller and sn_lg_ops.request_fulfiller roles can access Legal Counsel Center Classic and is personalized for different roles.
Accessing Legal Counsel Center Classic
To open Legal Counsel Center Classic, navigate to .