---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Analytics and Reporting Solutions for Legal Service Delivery

# Analytics and Reporting Solutions for Legal Service Delivery {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution enables data-driven decision making through insights and trends derived from legal services and operations data.

## Required roles {#legalsd-content-pack__section_rsr_scq_dsb}

The following roles and tasks are associated with this Solution:

* ServiceNow AI Platform administrator (admin): Install and activate this Analytics and Reporting Solution and make any necessary changes to system properties.
* Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.
{#legalsd-content-pack__ul_ssr_scq_dsb}

The Next Experience user interface (UI) Legal Executive Dashboard is available and can be accessed from WorkspacesPlatform Analytics WorkspaceDashboardsAllLegal Executive Dashboard.
* **[Activate the Analytics and Reporting Solution for Legal Service Delivery](https://www.servicenow.com/docs/jkHaC8JgWwu7iYhR6wJ2eA)**   
  Activate the content pack ServiceNow Store application for the Analytics and Reporting Solution.
* **[Legal Executive dashboard](https://www.servicenow.com/docs/tsZf~DwYWbPXjq2AkD_LMA)**   
  With the Legal Executive dashboard, you can get an insight into how your team and business are performing for resolving Legal service requests.
* **[Legal Operations dashboard](https://www.servicenow.com/docs/9xiR3pG_cb7mlVPVuXCGmA)**   
  The Legal Operations dashboard provides comprehensive reports to the legal department. The dashboard uses Performance Analytics to provide reports and metrics on legal requests and legal matters.

*[\>]: and then