---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate Advanced Work Assignment for Legal Service Delivery

# Activate Advanced Work Assignment for Legal Service Delivery {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) for Legal Service Delivery if you have the admin role. {#lsd-activate-awa__lsd-install-outlook-addin-info}

## Before you begin

Advanced Work Assignment for Legal Service Delivery requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Note:  
Before purchasing a subscription, you can evaluate the feature on a non-production
instance without charge by requesting it from the Now Support
Service Catalog.

Role required: admin

## About this task

Roles are installed with Advanced Work Assignment for Legal Service Delivery:

For more information, see [Components installed for Advanced Work Assignment for Legal Service Delivery reference](https://www.servicenow.com/docs/kd5dfGyL_HbshlEDfF9Odg "Several types of components are installed with activation of the Advanced Work Assignment for Legal Service Delivery plugin application, including user roles.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#lsd-activate-awa__find-plugins-cmd}
2. Find the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#lsd-activate-awa__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#lsd-activate-awa__steps_ix3_nvk_xbc}

## What to do next

* If you are going to use skill determination rules to map a skill to an legal request, activate Skills Management \[com.snc.skills_management\].  
  Note:  
  If you're using skill management, ensure you have the right subscription.
* Configure live agent support for legal services. For more information, see [Configure Virtual Agent conversation topics for legal services](https://www.servicenow.com/docs/fradfXCbBocUkaTMixGpYQ "Create or modify Virtual Agent conversation topics for legal services.").
{#lsd-activate-awa__ul_a4d_x5r_dcc}

*[\>]: and then