---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Predictive intelligence for Legal Service Delivery

# Predictive intelligence for Legal Service Delivery {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests.
Important:  
Starting with the Australia release, Predictive intelligence for Legal Service Delivery is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. There is no replacement for this plugin.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.

## Get started {#lsd-predictive-intelligence-landing__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about Predictive intelligence for Legal Service Delivery](https://www.servicenow.com/docs/pWKpdMg5AvrkY1tFmneBrw "With Predictive Intelligence, you can train a model to predict a target value based on one or more input values. The Predictive Intelligence for Legal Service Delivery includes machine learning algorithms that predict the subcategory and assignment group for General Legal Requests and Ethics Complaints. You can create your own machine learning solution to meet your needs.") | [ConfigureInstall and configure Predictive intelligence for Legal Service Delivery](https://www.servicenow.com/docs/5rhpsQtRIQLRLLtjCadBJA "Install and configure the Predictive Intelligence for Legal Service Delivery.") |
| [UseUse Predictive intelligence for Legal Service Delivery](https://www.servicenow.com/docs/GAM5jMD3aVJBv9PxqnZkHA "Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.") | [ReferenceGet details about components such as roles, tables, plugins, and store applications that are installed.](https://www.servicenow.com/docs/q94Yz3N8sTmCNWlqnPss~w "Reference topics provide additional information about components installed, the lists and forms that you use in Predictive Intelligence for Legal Service Delivery reference.") |
[ ]

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## Troubleshoot and get help {#lsd-predictive-intelligence-landing__cf-app-landing-get-help}

* [Ask questions and explore other resources for Predictive intelligence for Legal Service in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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* **[Explore Predictive Intelligence for Legal Service Delivery](https://www.servicenow.com/docs/pWKpdMg5AvrkY1tFmneBrw)**   
  With Predictive Intelligence, you can train a model to predict a target value based on one or more input values. The Predictive Intelligence for Legal Service Delivery includes machine learning algorithms that predict the subcategory and assignment group for General Legal Requests and Ethics Complaints. You can create your own machine learning solution to meet your needs.
* **[Configure Predictive Intelligence for Legal Service Delivery](https://www.servicenow.com/docs/5rhpsQtRIQLRLLtjCadBJA)**   
  Install and configure the Predictive Intelligence for Legal Service Delivery.
* **[Use Predictive Intelligence for Legal Service Delivery](https://www.servicenow.com/docs/pQaSOWwEBP_GhCfF8kt5VQ)**   
  Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.
* **[Predictive Intelligence for Legal Service Delivery reference](https://www.servicenow.com/docs/q94Yz3N8sTmCNWlqnPss~w)**   
  Reference topics provide additional information about components installed, the lists and forms that you use in Predictive Intelligence for Legal Service Delivery reference.