---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a legal contract request

# Work on a legal contract request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

As a member of the legal contracts support team, review and revise a contract
document as per the requested changes. Upload the revised document to the request and send
the document to the requester from within the request.

## Before you begin

The practice area lead or group manager should have assigned you the request. If not, you can open the request to [assign it to yourself or someone in the group](https://www.servicenow.com/docs/HeT_BrSu_4W4iCrAeGbcRQ "Assign a legal request to yourself or to someone in your assignment group.").

Role required: sn_lg_ops.legal_fulfiller

## About this task

As a collaborator added to a request, you can access and work on the request just as assignees can. However, you can't modify the Assigned to and Assignment group
fields.  
Note:  
During times when you're unavailable, you can [delegate your legal duties to other users](https://www.servicenow.com/docs/ZT9QUX3gUCIlRXlFbeZqyg "Legal fulfillers can delegate their legal duties to other users while they are unavailable. The delegate gets the same level of access as the legal fulfillers to work on their legal requests, legal matters, legal matter tasks, and approvals.").

## Procedure

1. Navigate to AllLegal RequestLegal Counsel Center.
2. Click the list icon (![List icon]()).
3. In the Lists tab, open a legal request by selecting an option under Legal Requests.

   | Option | Steps |
   | As an assignee | 1. Select the Assigned to Me option. 2. Select a request to work on. 3. If the request is newly assigned to you, select Start Work to start working on the request. The state of the legal request is Work in progress and the document is Legal review. {#work-on-legal-contract-request__p_yj2_nfg_h1c} {#work-on-legal-contract-request__ol_lt5_lb3_gtb} |
   | As a collaborator | 1. Select the Collaborations option. 2. Select a request to work on. {#work-on-legal-contract-request__ol_y1q_vb3_gtb} |
   |-|-|

   {#work-on-legal-contract-request__choicetable_jhj_kb3_gtb}
4. **Optional:** If you need help from other fulfillers to work on the legal request, add them in the Collaborators field.  
   Note:  
   Users with the sn_lg_contracts.contracts_fulfiller role are listed in the Collaborators field.  
   The collaborators are notified via email that they have been added as collaborators to a legal request.
5. **Optional:** [Initiate an ad hoc approval for a legal request or its attachment](https://www.servicenow.com/docs/~DVfMWcvx528DV92cEsqUg "Initiate an ad hoc approval for a legal request or its attachments from a user or a user group.") for the legal request or its attachments when an approval is required from other stakeholders.
6. **Optional:** In the Signatories tab, review the signatories for the contract document and their status.
7. In the Activity section, review the changes requested by the requester and make necessary changes in the contract document.  
   For the contract documents is in DOCX format,
   * When external storage is configured, you can edit and save the document revision directly from the external storage.
   * When internal storage is configured, download the contract document, edit, save it and upload it using Create revision option.
   {#work-on-legal-contract-request__ul_akg_z2w_l1c}
8. Upload the revised contract document.
   1. In the Document Revisions tab, click Create Revision.
   2. In the Upload Revision dialog box, click the Attach File link and upload the revised document.
   3. **Optional:** Add work notes to provide any information on the attached document.
   4. If the attached file is the final revision and is ready to be sent to the requester for review and confirmation, select the Mark as ready check box.
   5. Click Upload.

   {#work-on-legal-contract-request__substeps_nbg_t1k_x4b}  
   The attached document is added to the request. The revision number of the latest document is one higher than the previous document revision number. The document is listed in the Document Revisions tab.
9. Click Send Document to send the contract document that is marked as ready to the requester.

## Result

The updated document is sent to the requester for the review. The document status updates to Document Ready.

*[\>]: and then