Using Lifecycle Events

Use Lifecycle Events to automate the fulfillment of HR cases such as new hire onboarding.

Overview of Building a lifecycle event

Each lifecycle event is a collection of activities that often span multiple departments and are organized into activity sets. To configure a lifecycle event, you must first document the business process for your event. Next, you must configure all of the supporting components. You can then configure the lifecycle event and its associated activity sets and activities. Finally, you configure a corresponding HR service so that the lifecycle event can be requested for service.

Figure 1. Building a lifecycle event

• Building a lifecycle event

  Build a lifecycle event with a collection of activities.

• Lifecycle Events employee requests

  Track requests that are opened by users from within Lifecycle Events. Requests from users can be either an HR service or a catalog item.

• Create an HR case for a lifecycle event

  Create a lifecycle event case. A lifecycle event case is an HR case that is fulfilled by a lifecycle event. For example, the HR service for New Hire Onboarding is fulfilled by the lifecycle event for New Hire Onboarding.