Using AI agents in Now Assist for Health and Safety

Use the Health and Safety agentic workflow collection to complete tasks autonomously through the Now Assist panel.

Table 1. Available agentic workflow for Health and Safety

Agentic workflow name	Description	Available AI agents
Create actions for safety incidents	The Now Assist panel suggests a list of actions for a safety incident and creates the action in the incident under the Health and Safety actions related items.	Health and safety incident analysis AI agent Health and Safety action planner AI agent
Help resolve health and safety cases agentic workflow	The Now Assist panel reviews historical cases, analyzes actions taken, and reviews available knowledge base articles to generate suitable action plans.	Health and safety case analyzer AI agent

Important:

All agentic workflows and AI agent records are read-only by default.

To run the AI agents autonomously, duplicate the agentic workflow if needed and then do the following steps:

• Activate the agentic workflow. For more information, see Activate an agentic workflow template.
• Activate the trigger to invoke the agentic workflow automatically.

Looking for an AI agent?

• There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
• To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.