--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # ServiceNow Otto for Health and Safety # ServiceNow Otto for Health and Safety {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Health and Safety ServiceNow Otto for Health and Safety is an AI-powered application designed to help safety agents and managers quickly generate concise and informative flash reports summarizing health and safety incidents. These reports can be efficiently shared with relevant stakeholders to improve communication and incident management. Show full answer Show less The application leverages generative AI capabilities under the ServiceNow Otto brand, reflecting the latest AI experience integration across ServiceNow products. ## Getting Started and Configuration To begin using ServiceNow Otto for Health and Safety, customers need to configure the application within their ServiceNow environment. This setup enables access to the AI-driven features for incident summarization and reporting. ## Important Considerations for Customers * Availability of AI model providers varies by region and customer environment. Some AI features may not be available for customers in specific regions or regulated markets, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted environments. * Customers should regularly check for updates on AI feature availability in future ServiceNow releases. * The application uses AI and machine learning, which may not always produce fully accurate or complete results. Customers are advised to apply human oversight and test outputs for accuracy and appropriateness before making decisions based on AI-generated content. * Use of the application requires compliance with ServiceNow's AI Acceptable Use Policy. ## Data Processing and Privacy Data related to safety incidents is transferred from customer instances to centralized ServiceNow environments, which may be located in different regions or hosted by third-party providers like Microsoft Azure. ServiceNow manages this data according to its internal policies and compliance frameworks. The application collects inputs, outputs, and edits to improve ServiceNow AI technologies. Customers can opt out of future data collection at any time through the Now Assist Opt-Out process. ## Support and Troubleshooting * Customers can access the ServiceNow Community on AI and Intelligence for guidance and knowledge sharing. * Known issues can be searched in the Known Error Portal. * Direct assistance is available through ServiceNow Customer Service and Support. Use the ServiceNow® ServiceNow Otto for Health and Safety application to summarize a health and safety incident. You can enable your safety agent and safety manager to generate concise, informative flash reports that can be quickly shared with relevant stakeholders. ## Get started {#now-assist-hs-landing__cf-app-landing-get-started} ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Health and Safety. |-|-|-| | [ExploreLearn more about ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/7_o9IVeAholg_GMckGrhSw "With the ServiceNow Otto for Health and Safety application, safety agents and managers can use generative AI to summarize the safety incidents.") | [ConfigureConfigure the ServiceNow Otto for Health and Safety application to get started](https://www.servicenow.com/docs/6j0smfJeNLTq_fjfnZSkHw "Configure the ServiceNow Otto for Health and Safety application.") | [UseUse generative AI capabilities offered by ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/Nvn51nlrr8frxwJCx1OUng "Use the integration of generative AI with Health and Safety Incident Management to summarize incident patterns.") | [ ] {#now-assist-hs-landing__table_sdb_fgb_1dc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-hs-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-hs-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-hs-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-hs-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-hs-landing__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb). * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477). * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-hs-landing__ul_oht_hgl_5yb} ## AI limitations {#now-assist-hs-landing__section_md5_l3b_1dc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-hs-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-hs-landing__section_nd5_l3b_1dc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-hs-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-hs-landing__section_od5_l3b_1dc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about safety incidents including incident details, actions, and root cause analysis. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).