---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate skills

# Activate skills {#ariaid-title1}

Release version: Brazil  
Updated October 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable HR Service Delivery skills to give managers and HR agents generative AI capabilities.

## Before you begin

Role required: sn_hr_core.admin

## About this task

For a more information on HRSD skills, including inputs and triggers, see [Skill inputs and triggers for ServiceNow Otto for HRSD](https://www.servicenow.com/docs/frVixcr6SFvmubcO5u_0Gw "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.").

## Procedure

1. Navigate to AllAI Admin HubSkills.
2. In the product area pane, select EmployeeHRSD.
3. For each AI skill that you want to activate, select Activate skill.
4. **Optional:** Select Edit configuration to modify the base system configurations.  
   Each skill has its own configuration process, depending on the components. Common configuration components include the following:
   * Trigger: Allows you to configure the circumstances in which a skill is generated. For example, chat summarization can be configured to generate when the chat handoff is done from a live agent to a live agent.
   * Input: Configure the data used to create the information generated by the skill. For example, resolution notes information is generated from the description, short description, work notes, and the additional comments fields of existing case notes.
   * Availability: Customize how and when the skill capability is active and accessible. For example, email reply recommendations can be configured to be available, or defined using the condition builder to determine whether a user can activate the skill.
   * Access: Determine who can access this skill. By selecting specific roles, you control who can use it. The roles you choose are also available in the next step, Select display.
   * Display: Determine where the skill appears. For example, the call summarization skill can be configured to display on forms and workspaces or in the ServiceNow Otto panel.
   {#activate-skills__ul_e5w_fcz_kzb}

   For more information on the inputs and triggers for each skill, see [Skill inputs and triggers for ServiceNow Otto for HRSD](https://www.servicenow.com/docs/frVixcr6SFvmubcO5u_0Gw "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.").

   To full customize a skill, you must duplicate it. See [Make a copy of an AI skill](https://www.servicenow.com/docs/access?context=make-a-copy-of-a-now-assist-skill&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information.

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