---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HRSD MCP Server

# HRSD MCP Server {#ariaid-title1}

* Release version: Australia
* 
* Updated August 3, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The HRSD MCP Server allows HR agents and employees to securely access Case and Knowledge Management features through AI applications like Claude.

## MCP Server Overview {#hrsd-mcp-server__id_ygp_zd3_1jc}

The Model Context Protocol (MCP) enables large language models (LLM) to communicate with external systems like a ServiceNow instance. AI applications such as Claude or Copilot use MCP servers to access external resources and perform actions. Tools define which functionality and data a server exposes to clients and the
actions that can be performed on an instance. For more information on the ServiceNow AI Platform
MCP Server Console Console, see [MCP Server Console](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## HRSD MCP Server capabilities {#hrsd-mcp-server__section_evj_32y_ckc}

HR agents can:

* List and triage your assigned case queue (open, overdue, unresolved)
* Add work notes or employee-visible comments to cases
* Advance, resolve, or close cases with resolution notes
* Look up operational and agent-facing knowledge (SLAs, approvals)
* Work within platform-enforced state-transition rules
{#hrsd-mcp-server__ul_kly_r2y_ckc}  
Employees can:

* Open an HR case for an eligible service via natural language
* Check case status or list/search open, recent, or overdue cases
* Add comments to a case
* Progress or close a case with resolution notes
* Get direct, cited answers to HR policy questions
* Check eligibility and required documents for HR services
* Browse and search for eligible HR services
{#hrsd-mcp-server__ul_n2b_52y_ckc}