---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install AI for HRSD plugins

# Install AI for HR Service Delivery plugins {#ariaid-title1}

Release version: Brazil  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the plugins that provide AI capabilities for HR Service Delivery.

## Before you begin

Role required: admin  
Confirm the following applications are already configured on your instance:

* HR Service Delivery \[com.sn_hr_core\]
* ServiceNow Otto for Platform (sn_genai_platform)
* If installing HR Voice AI Agents plugin: ServiceNow Otto for Voice \[sn_voice_aia\]

## About this task

The following table lists the plugins and what each one provides.{#install-ai-hrsd-plugins__entry__2}

| Plugin | Description |
|-|-|
| ServiceNow Otto for HR Service Delivery (HRSD) \[sn_hr_gen_ai\] | Adds AI capabilities to HR Service Delivery so employees and HR agents can get answers and complete HR tasks faster. |
| AI Agents for HR Service Delivery \[sn_hr_ai_agents\] | Adds AI agents that automate HR tasks, such as helping HR agents work on cases. |
| HR Voice AI Agents \[sn_hr_voice_aia\] | Lets employees and HR agents interact with HR AI capabilities by voice. |
| ServiceNow Otto for HRSD -- Galileo Inside \[sn_hr_na_galileo\] | Enable users to access HR articles and industry research from Galileo by The Josh Bersin Company. |
| HRSD MCP Server \[sn_hr_mcp_server\] | Exposes HR Service Delivery capabilities to MCP-compatible clients, including Claude and Moveworks. |
[Table 1. HRSD AI plugins]

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. In the search field, enter the name or ID of the plugin.
3. Select the plugin.
4. Select Install.
5. In the dialog box, review the dependencies and select Install again.
6. Repeat steps 2 through 5 for each plugin in the table.
7. Wait for the installation to finish.

## Result

The plugins are installed on your instance. You can now configure the AI features for HR Service Delivery.

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