---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Roles

# Otto for HRSD Roles {#ariaid-title1}

Release version: Brazil  
Updated October 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
These roles control who can administer and use generative AI, AI agents, Voice, and Galileo features.

## Roles {#otto-for-hrsd-roles__r-otto-hrsd-roles-list}

The following table lists the roles required to configure and use the AI features in HR Service Delivery (HRSD) applications. Administrators must be assigned the relevant roles to configure each feature. HR agents can use the generative AI features without any additional roles.
{#otto-for-hrsd-roles__table-otto-hrsd-roles__entry__4}

| User persona | Role | Description | Plugin |
|-|-|-|-|
| Admin | `sn_hr_gen_ai.admin` | Configures generative AI features Is auto-assigned to the `sn_hr_core.admin` role. | ServiceNow Otto for HR Service Delivery (HRSD) \[sn_hr_gen_ai\] |
| Admin | `sn_hr_ai_agents.admin` | Configures AI Agents and runs the readiness report | AI Agents for HR Service Delivery \[sn_hr_ai_agents\] |
| Admin | `sn_hr_voice_aia.admin` | Provides access to HRSD Voice agent configuration flow | HR Voice AI Agents \[sn_hr_voice_aia\] |
| Admin | `sn_hr_na_galileo.admin` | Is auto-assigned to the `sn_hr_gen_ai.admin` role. Grants administrative access to the Galileo data store. | ServiceNow Otto for HRSD -- Galileo Inside \[sn_hr_na_galileo\] |
| HR agent | `sn_hr_na_galileo.read` | Enables users to receive Now Assist responses containing Galileo data | ServiceNow Otto for HRSD -- Galileo Inside \[sn_hr_na_galileo\] |
| Employee | sn_voice_aia.guest | Enables employees to use AI voice agents without authentication | HR Voice AI Agents \[sn_hr_voice_aia\] |
[ ]

{#otto-for-hrsd-roles__table-otto-hrsd-roles}