---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Reference

# Reference for ServiceNow Otto for HR Service Delivery (HRSD) {#ariaid-title1}

Release version: Brazil  
Updated November 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about user roles, tables, and default configurations in ServiceNow Otto for HR Service Delivery (HRSD).
* **[Otto for HRSD Roles](https://www.servicenow.com/docs/Ps6lIZPmnfU4e5rNQenU4w)**   
  These roles control who can administer and use generative AI, AI agents, Voice, and Galileo features.
* **[Components installed with ServiceNow Otto for HRSD -- Galileo Inside](https://www.servicenow.com/docs/CeSeXdM0rMbg9vKS68dbQA)**   
  Information about the roles and scheduled jobs that are installed.
* **[Components installed with Voice](https://www.servicenow.com/docs/uHda0TKoVqzHLx7S7O5mOQ)**   
  Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.
* **[MCP Server Tools](https://www.servicenow.com/docs/jLkOuPtwfzLCgpElVhNNhg)**   
  Reference for the tools available in the HRSD MCP Server.
* **[Sensitivity detection filters mapping](https://www.servicenow.com/docs/vzq4WmDxRBkaXNaosuw0VQ)**   
  The `sys_gen_ai_filter` table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.