---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# RCA approvals

# RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.

## Before you begin

* Role required: sn_hr_gen_ai.admin
* The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming.

  To automate
  the RCA approvals for any record, you can run the ServiceNow Otto for HRSD Bulk RCA approval script where the source scope is ServiceNow Otto for HR Service Delivery (HRSD). Download the ServiceNow Otto for HRSD Bulk RCA approval file from the Supporting Links and Docs section in ServiceNow Otto for HR Service Delivery (HRSD) application in ServiceNow Store. This file is a standalone script to reduce the manual effort involved. After you download the script file, perform the following steps:
{#run-rca-now-assist-hrsd__ul_ecb_35s_f5b}

## Procedure

1. Navigate to AllSystem DefinitionFix Scripts.
2. Right-click the header and choose Import XML.
3. Click Choose file and select the XML file that you downloaded.
4. Search and find the ServiceNow Otto for HRSD Bulk RCA approval script record.
5. Click Run Script to allow all the requested RCAs.
{#run-rca-now-assist-hrsd__steps_xpb_zmq_d1c}

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