---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create job requisition using AI

# Use AI agents to create job requisition {#ariaid-title1}

* Release version: Australia
* 
* Updated October 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Use AI agents to create job requisition

ServiceNow's AI agent helps hiring managers create job requisitions more efficiently and accurately through an agentic workflow.
It operates in read-only mode and is active by default.
The AI agent guides hiring managers by gathering necessary role information, leveraging past requisitions and candidate profiles to pre-fill fields, and assisting with job description creation.
Show full answer Show less  

## Configuration and Access

* To make the AI agent discoverable, enable the Display option in the Define Availability section within AI Agent Studio, and link it to the active Employee Center assistant.
* Job requisition creation via the AI agent is supported only through the Virtual Agent chat window, not the ServiceNow Otto panel.
* Two restricted caller access records (RCAs) in the AI Agents for Talent plugin must be updated from Requested to Allowed status to permit the AI agent to access Employee Profile and Education and Training data.

## Templates and Customization

* A base job description template is provided by default. For organization-specific needs, customers can create custom templates in the Templates table and update the sysid reference accordingly.
* The `sntalentaia.catalogquestiondisplayValue` property controls which catalog questions the AI agent uses. To customize these questions, update this property to refer to the sysid of a new payload record containing the desired catalog questions.

## AI Agent Capabilities in Job Requisition Creation

* The AI agent collects essential information from hiring managers to understand the role requirements.
* It uses historical requisitions and candidate profiles to pre-fill form fields for efficiency and accuracy.
* The agent can suggest hiring candidates with similar skills by fetching relevant details to streamline requisition creation.
* Supports job description creation by allowing hiring managers to reuse existing descriptions, apply preconfigured templates, or draft new descriptions.  
Use an AI agent to help hiring managers to create requisitions more efficiently and accurately on the first attempt by providing the necessary guidance through the agentic workflow.  
The AI agent is in read-only mode and Active status by default. The following configurations must be done to make the agent discoverable in the Virtual Agent chat window:

1. Navigate to AllAI Agent StudioCreate and manageAgents.
2. Select the agent and navigate to the Define Availability section.
3. In the Select display section, turn on the Display option.
4. In the Assistants where AI agents are discoverable field, select the assistant that is set up for Employee Center and is active.
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The following should be considered when using the AI agent to create a job requisition:

* The job requisition creation using AI agent is only supported from the Virtual Agent chat window and not from the ServiceNow Otto panel.
* Two restricted caller access records (RCAs) are available in the AI Agents for Talent plugin in Requested status by default. Update the status of these RCAs to Allowed to grant read access to the AI agent. This enables the agent to fetch data from the Employee Profile \& Education and Training tables.
* A base template is available by default for creating a job description. To create an organization-specific job description template, a template must be created in the Templates table. The sys_id value in sn_talent_aia.job_description_template must be replaced with the sys_id of the new template.
* The sn_talent_aia.catalog_question_displayValue property specifies the sys_id of the payload record in the sn_talent_aia_payload table. The payload record contains the catalog questions in a readable format. If the catalog questions must be customized, the default value of this property must be updated to the sys_id of the new payload record containing the customized questions.
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{#use-ai-agents-to-create-job-req__table_pll_jb1_cfc__entry__2}

| AI Agent | Role |
|-|-|
| Job requisition creation AI agent | Gathers essential information from the hiring manager to understand the role and create a requisition, leveraging past requisitions or matching candidate profiles to pre-fill fields. It also asks the hiring manager if they want to consider hiring someone with similar skills to an existing candidate. If so, it fetches and pre-fills relevant details while requesting any missing information. Additionally, it supports job description creation by offering the hiring manager options to reuse an existing description, use a preconfigured template, or draft a new job description. |
[Table 1. AI agent and its role in creating job requisition]

{#use-ai-agents-to-create-job-req__table_pll_jb1_cfc}

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