---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create job requisition using AI

# Use AI agents to create job requisition {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Use AI agents to create job requisition

This feature enables hiring managers to create job requisitions more efficiently and accurately on the first attempt by using an AI agent in ServiceNow.
The AI agent guides the hiring manager through an agentic workflow, gathering essential information and leveraging past requisitions or candidate profiles to pre-fill fields.
It also assists in creating job descriptions through various customizable options.
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## Key Features

* **AI Agent Availability:** The AI agent is active and in read-only mode by default. To make it discoverable, it must be enabled for display in the AI Agent Studio and associated with the appropriate Employee Center assistant.
* **Access and Permissions:** The HR Talent AI Agent Collection plugin includes restricted caller access (RCA) records, which must be updated from "Requested" to "Allowed" to grant the agent read access to Employee Profile \& Education and Training tables.
* **Job Description Templates:** A default base template is provided for job descriptions. Customers can create organization-specific templates by adding new entries in the Templates table and updating the associated sysid values in configuration properties.
* **Catalog Question Customization:** The questions used by the AI agent can be customized by updating the sysid of the payload record in the sntalentaia.catalogquestiondisplayValue property, enabling tailoring of the requisition process to organizational needs.
* **Agent Capabilities:** The AI agent collects job details from the hiring manager and offers options to reuse existing job descriptions, apply templates, or create new drafts. It can also suggest candidates with similar skills and pre-fill requisition fields accordingly.
* **Usage Limitation:** Job requisition creation via the AI agent is supported only through the Virtual Agent chat window, not through the Now Assist panel.

## Practical Impact for ServiceNow Customers

By deploying this AI agent, hiring managers can streamline the job requisition process, reduce errors, and save time by leveraging historical data and templates. The configurable templates and customizable catalog questions allow organizations to maintain consistency and adapt the process to their unique hiring requirements. Ensuring proper configuration and access rights is crucial for seamless operation.  
Use an AI agent to help hiring managers to create requisitions more efficiently and accurately on the first attempt by providing the necessary guidance through the agentic workflow.  
The AI agent is in read-only mode and Active status by default. The following configurations must be done to make the agent discoverable in the Virtual Agent chat window:

1. Navigate to AllAI Agent StudioCreate and manageAgents.
2. Select the agent and navigate to the Define Availability section.
3. In the Select display section, turn on the Display option.
4. In the Assistants where AI agents are discoverable field, select the assistant that is set up for Employee Center and is active.
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The following should be considered when using the AI agent to create a job requisition:

* The job requisition creation using AI agent is only supported from the Virtual Agent chat window and not from the Now Assist panel.
* The HR Talent AI Agent Collection plugin includes two restricted caller access (RCA) records with a default status of Requested. Update the status of these RCAs to Allowed to grant the AI agent read access to the Employee Profile \& Education and Training tables.
* A base template is available by default for creating a job description. To create an organization-specific job description template, a template must be created in the Templates table. The sys_id value in sn_talent_aia.job_description_template must be replaced with the sys_id of the new template.
* The sn_talent_aia.catalog_question_displayValue property specifies the sys_id of the payload record in the sn_talent_aia_payload table. The payload record contains the catalog questions in a readable format. If the catalog questions must be customized, the default value of this property must be updated to the sys_id of the new payload record containing the customized questions.
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| AI Agent | Role |
|-|-|
| Job requisition creation AI agent | Gathers essential information from the hiring manager to understand the role and create a requisition, leveraging past requisitions or matching candidate profiles to pre-fill fields. It also asks the hiring manager if they want to consider hiring someone with similar skills to an existing candidate. If so, it fetches and pre-fills relevant details while requesting any missing information. Additionally, it supports job description creation by offering the hiring manager options to reuse an existing description, use a preconfigured template, or draft a new job description. |
[Table 1. AI agent and its role in creating job requisition]

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