---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Automate map updates agentic workflow

# Automate map updates agentic workflow {#ariaid-title1}

* Release version: Australia
* 
* Updated July 30, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This AI agent helps map admins configure the map during bulk updates to Indoor Mapping.

## Automate map updates workflow overview {#automate-map-updates-agent-ai__section_f2d_h1y_w2c}

The AI agent autonomously retrieves sources for the CAD file and resumes the import task. If the source isn't found, the AI agent moves the task to the Waiting user input state. For more information
about import tasks, see [Work on an import task](https://www.servicenow.com/docs/LWXGuT~Gbg7JnXzoOASPtg "Select a source and resolve issues to complete the import task for a floor plan.").  
The AI agent autonomously performs the following:

* Retrieves all the sources for the uploaded CAD.
* Sets the CAD source on the Import Task and resumes the task.
* Moves the task to the Waiting user input state if the source isn't found.
{#automate-map-updates-agent-ai__ul_kkl_5pg_x2c}

## Automate map updates workflow {#automate-map-updates-agent-ai__section_ltf_l1y_w2c}

To access the Automate map updates workflow, follow these steps:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Automate map updates.
3. Select Define trigger to review the trigger factors for this agentic workflow.
4. The Display option enables the Now Assist panel. For more information, see [Select display](https://www.servicenow.com/docs/3SFi7ef00TwyaOSTh83jCQ#automate-map-updates-agent-ai__section_bc5_ykn_x2c).
{#automate-map-updates-agent-ai__ol_qsk_tjc_j2c}

## AI agents used in the Automate map updates workflow {#automate-map-updates-agent-ai__section_ai_agents}

The Connect AI agents section in the Describe and Connect workflow displays the AI Agents that are working on the Automate map updates workflow.

The following agents are used in the Automate map updates workflow:  
{#automate-map-updates-agent-ai__table_cgv_crg_x2c__entry__2}

| AI agent Name | Description |
|-|-|
| Map Admin Agent | This agent handles anything related to Indoor Mapping configuration. |
[Table 1. Connect AI agents]

{#automate-map-updates-agent-ai__table_cgv_crg_x2c}

## Select display {#automate-map-updates-agent-ai__section_bc5_ykn_x2c}

In the Select a UI display section, select Display to display the ServiceNow Otto panel. Workplace users with the now_assist_panel_role receive notifications for the triggered use case output. When the ServiceNow Otto panel option is enabled, the AI agent output or notifications are displayed in the ServiceNow Otto panel.  
Note:  
To view the output from a triggered use case, you should have the now_assist_panel_role.

Select this option to receive and review notifications sent by AI agents in the ServiceNow Otto panel. AI agents send notifications to Map Admins in the ServiceNow Otto panel about updates to the import tasks.
**Related concepts**   

* [Manage temporary space closures agentic workflow](https://www.servicenow.com/docs/awISDhbRkBTFzXRUMwN3oQ "This team of AI agents temporarily block a location when there’s an emergency workplace maintenance case is submitted.")
* [Help manage workplace reservations agentic workflow](https://www.servicenow.com/docs/JZpvsHTHQH_8phhv0Q57ag "The Help manage workplace reservations agentic AI workflow enables Workplace Event Planners with rescheduling a planned reservation. AI Agents gather relevant information from a workplace reservation and update an existing planned reservation with a new date, time, and duration.")
* [Optimize cleaning activities agent overview](https://www.servicenow.com/docs/OO4N31P~AGeAGgTDbupazg "The Optimize cleaning activities agent performs cleaning activities on a workplace location based on the space utilization threshold data.")
* [Workplace Advisor Overview](https://www.servicenow.com/docs/nv6K2Os0HM5wl12zgCJIZQ "Workplace Advisor is an AI-powered solution designed to help Space Planners and Facilities Managers optimize workplace management through intelligent insights and conversational support.")
* [Workplace Concierge agentic workflow](https://www.servicenow.com/docs/vrGWTXZ1HQggP6gufdA3qw "Use the Workplace Concierge agentic workflow to register visitors from existing communication tools like emails, calendars, or the Virtual Agent.")
* [Implement Autonomous L1 Agent for Workplace](https://www.servicenow.com/docs/xUCrSB7Rqx1vi6v3y1g9~Q "Use the Autonomous L1 Agent for Workplace agent that automatically resolves frequently asked General Inquiry workplace cases without requiring manual agent intervention.")  
**Related topics**   

* [AI Agent Studio](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [AI Agent Studio overview](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

*[\>]: and then