---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring ServiceNow Otto for WSD {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and configure ServiceNow Otto for Workplace Service Delivery (WSD). As a system administrator configure the ServiceNow Otto for WSD application so that employees can use the ServiceNow Otto generative AI capabilities.

## Configuration overview {#now-assist-wsd-configuring__cf-config-parent-checklist}

1. [Install ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/WtGR1zufARTB_3owAcmpaQ "install and activate ServiceNow Otto for Workplace Service Delivery (WSD) from ServiceNow Store.")
2. [Configure ServiceNow Otto for Virtual Agent for Workplace Service Delivery](https://www.servicenow.com/docs/iQ_AJSl0~eb05RwNaG1osA "Enable your employees to submit a reservation request using a conversational experience based on generative AI.")
{#now-assist-wsd-configuring__cf-config-parent-tasks-ol}