---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore ServiceNow Otto for WSD

# Exploring ServiceNow Otto for Workplace Service Delivery (WSD) {#ariaid-title1}

* Release version: Australia
* 
* Updated July 28, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow Otto for WSD assists Workplace Service Delivery workplace employees to book meeting spaces conveniently and quickly.

## ServiceNow Otto for Workplace Service Delivery (WSD) overview {#now-assist-wsd-overview__cf-exploring-parent-overview}

ServiceNow Otto for Workplace Service Delivery (WSD) provides workplace users with a streamlined, conversational experience based on generative AI. Workplace employees can submit a workplace reservation request to reserve a space and add services
to a reservation. ServiceNow Otto for Workplace Service Delivery (WSD) enhances the user experience by combining AI Search with ServiceNow Otto for WSD generative AI chat skills.

The generative AI capabilities provides a human-like conversational experience for Workplace Reservation Management reservation request submissions.

## ServiceNow Otto for Workplace Service Delivery (WSD) users {#now-assist-wsd-overview__cf-exploring-parent-users}

{#now-assist-wsd-overview__table_m53_kg3_ydc__entry__2}

| User | Description |
|-|-|
| Workplace Reservation Management administrators | The ServiceNow Otto for Workplace Service Delivery (WSD) retrieves details from Workplace Reservation Management and provides workplace users by leveraging the Now Assist Gen AI capabilities. * Reserving a space for meeting * Adding co-workers to a reservation * Adding visitors or guests to a reservation * Adding a Zoom meeting link for remote joining * Ordering and adding catering services {#now-assist-wsd-overview__ul_r4s_tzv_hcc} |
| Agentic AI Workflow | The following Agentic AI workflows are available for ServiceNow Otto for WSD: * Reserve a space quickly with Create a reservation AI agent * Manage temporary space closures * Help manage workplace reservations * Optimize cleaning activities * Automate map updates {#now-assist-wsd-overview__ul_w3y_s24_lgc} For more information, see [Using AI agent workflows in ServiceNow Otto for WSD](https://www.servicenow.com/docs/mVrJFJWLt_zcLRaZAFphZw "Agentic workflows in ServiceNow Otto for WSD help complete workplace tasks autonomously.") |
[Table 1. Users]

{#now-assist-wsd-overview__table_m53_kg3_ydc}

## What to explore next {#now-assist-wsd-overview__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for Workplace Service Delivery (WSD), see:

* [Configuring ServiceNow Otto for WSD](https://www.servicenow.com/docs/Z~516~zqzuB3LQBv3eewBQ "Install and configure ServiceNow Otto for Workplace Service Delivery (WSD). As a system administrator configure the ServiceNow Otto for WSD application so that employees can use the ServiceNow Otto generative AI capabilities.")
* [Using ServiceNow Otto for WSD](https://www.servicenow.com/docs/Zt9IptNb7dR_5JYWsiSKBA "Using ServiceNow Otto for Workplace Service Delivery (WSD) for creating a reservation.")
{#now-assist-wsd-overview__ul_q53_kg3_ydc}