Using AI agent workflows in Now Assist for WSD

Agentic workflows in Now Assist for WSD help complete workplace tasks autonomously.

Table 1. Table 1. Available AI agent workflows for Now Assist for WSD

Agentic AI Workflow Name	Description	Available AI agents
Manage temporary space closures	This team of AI agents come together when there’s a meeting room maintenance case that must be looked at with priority. When the emergency maintenance request is submitted, maintenance work must be performed. The emergency case is assigned to a user in the Workplace Event Planners assignment group. The location is blocked by AI agents for maintenance. If there are any existing reservations in the maintenance workspace, AI agents relocate or move the reservations to an available location. AI agents reduce repetitive tasks for Workplace event planners. They provide assistance and verify that employees have access to functional spaces within an organization during an outage or emergency maintenance. AI Agents handle the work for Workplace Event Planners so that they can focus on more important and complex tasks that require human intervention. For more information, see Manage temporary space closures agentic workflow.	Workplace case notes updater Case Retriever Reservation resolution processing AI agent
Help manage workplace reservations	This team of AI agents help Workplace Event Planners and autonomously reschedule events happening in the workplace. AI agents support Workplace Event Planners with all relevant information and preparation work when changes are occurring to a planned reservation. AI Agents gather relevant information and provide suggestions to the Workplace Event planners for the next best possible action. Event planners can review and optimize reservations as required by looking at the workplace case details. In order to finish the task, AI agents perform the following: Retrieve the change event edit workplace case details. Analyze the reservation retrieved from the previous step. Update Workplace case notes with all the actions taken. For more information, see Help manage workplace reservations agentic workflow.	Reservation updating AI agent Case Retriever Reservation analyzing AI agent Workplace case notes updater
Optimize Cleaning activities	This team of AI agents get all open workplace maintenance management cases. The Workplace Planned Maint Nightly Run scheduled job runs on a daily or hourly basis to create maintenance cases. Each workplace maintenance case represents a cleaning or a maintenance case on a location for a certain time interval, also known as schedule (on a daily or hourly basis). The Optimize cleaning activities agentic AI workflow retrieves space utilization threshold for each workplace maintenance cases. Based on the space utilization threshold data, it creates new maintenance cases or deactivates underutilized maintenance cases. For more information, see Optimize cleaning activities agentic workflow.	Case aggregator AI agent Utilization rate AI agent Case optimizer AI agent
Automate map updates	The AI agent helps map admins configure the map during bulk updates to Indoor Mapping. The AI agent autonomously retrieves sources for the CAD file and resumes the import task. If the source isn't found, the AI agent moves the task to the Waiting user input state. For more information, see Automate map updates agentic workflow.	Map Admin Agent

Important:

All use case and AI agent records are read only by default.

To run the AI agents autonomously, you must first duplicate the agentic workflow, and complete the following steps:

• Activate the use case.
• Activate all agents within the use case.
• Activate the trigger to invoke the use case automatically. If you prefer to invoke it manually, activating the trigger isn't necessary.

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

• Manage temporary space closures agentic workflow
  This team of AI agents temporarily block a location when there’s an emergency workplace maintenance case is submitted.
• Help manage workplace reservations agentic workflow
  The Help manage workplace reservations agentic AI workflow enables Workplace Event Planners with rescheduling a planned reservation. AI Agents gather relevant information from a workplace reservation and update an existing planned reservation with a new date, time, and duration.
• Optimize cleaning activities agent overview
  The Optimize cleaning activities agent performs cleaning activities on a workplace location based on the space utilization threshold data.
• Automate map updates agentic workflow
  This AI agent helps map admins configure the map during bulk updates to Indoor Mapping.
• Workplace Advisor Overview
  Workplace Advisor is an AI-powered solution designed to help Space Planners and Facilities Managers optimize workplace management through intelligent insights and conversational support.
• Workplace Concierge agentic workflow
  Use the Workplace Concierge agentic workflow to register visitors from existing communication tools like emails, calendars, or the Virtual Agent.
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