---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using ServiceNow Otto for WSD

# Using ServiceNow Otto for WSD {#ariaid-title1}

* Release version: Australia
* 
* Updated July 28, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using
ServiceNow Otto for Workplace Service Delivery (WSD) for creating a reservation.

## Overview of ServiceNow Otto for WSD {#now-assist-wsd-using__cf-using-parent-workflow}

ServiceNow Otto for Workplace Service Delivery (WSD) enhances your ServiceNow® Workplace Services experience with generative AI capabilities. Enhance the employee experience by using a generative experience to interact with your physical workspace.  
It allows employees the following:

* Reserving a space for meeting
* Adding co-workers to a reservation
* Adding visitors or guests to a reservation
* Adding a Zoom meeting link for remote joining
* Ordering and adding catering services
{#now-assist-wsd-using__ul_r4s_tzv_hcc}