Customize AI Search results

Customize AI Search results to provide users with a tailored search experience.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Mobile > Search > Search Configurations..
2. Select the AI Search configuration to customize.
3. On the form, fill in the fields.

   Table 1. Search Context Configuration form

   Field	Value
   Name	This field is automatically set to the name of the search context configuration.
   Search Engine	This field is automatically set to the selected search engine. For this configuration, the value is AI Search.
   Search Profile	The search experience offered to users. This field is automatically set to NowMobile Default Search Profile.
   Search Results Limit	The number of standard results displayed per page not including Genius results. The default value is 10.
   Genius Results Limit	Number of Genius results listed at the top of the results. The default value is 1 and the maximum value is 3.
   Enable Typo Handling	Option for replacing misspelled search query terms with auto-correction terms derived from indexed content.

4. Optional: Modify the display name and the navigation tab filters for the People, Services, and Articles categories.
   These filters display under the search bar.
   1. Select the Navigation Tabs tab.
   2. Select the information icon next to either People, Articles, or Services and select Open Record to open the record for that navigation tab.
   3. On the form, fill in the fields.

      Table 2. Navigation Tab form

      Name	Name of the navigation tab category.
      Active	Option for determining whether the navigation tab filter displays.
      Order	The position in which the navigation tab displays. The lower the order value, the further left it displays.
      Label	Label to display for the navigation tab filter in the search application.
      Search Context Config	This field is automatically set to the name of the search context configuration.

   4. Repeat this process for each category you want to display.
5. Optional: Customize the Autocomplete Suggestions tab, which relates to the display of relevant auto-complete suggestions as the user enters text.
   Note:

   The only options available for mobile applications are the section headers, Recent searches and Popular searches.
   1. Select the Autocomplete Suggestions tab.
   2. Select the information icon () next to either Recent searches or Popular searches and select Open Record to open the record for that navigation tab.
   3. On the form, fill in the fields.

      Table 3. Suggestion Reader Group form

      Suggestion Type	Application-specific name for the auto-complete suggestion type. This field is automatically set.
      Section Header	Label that displays auto-complete suggestions. Available options are: Popular Searches - Displays search queries commonly submitted by all users searching on this instance. Recent Searches - Displays search queries drawn from the user's recent personal search history for the search application.
      Order	Position in which the section headers appear. The higher the order value, the lower the section is in the list of suggestions.
      Suggestion Limit	The maximum number of suggestions to show at any one time in this section. Default is 5.
      Click-in Mode	Option for controlling the section header display. If selected, auto-complete suggestions display when the user first taps in the empty application search field. If cleared, auto-complete suggestions display as the user types search query terms into the application search field.

   4. Repeat this process for each section header you want to display.

What to do next

After you have customized the display of your search results, select the AI Search results to be displayed in an applet launcher. See, Add AI Search to a launcher screen.

Consider configuring a customized empty state display to inform users that their search has not produced any results. If you do not customize an empty state, a preconfigured default empty state is displayed. To customize an empty state, see Configure an empty state for search results.