Configuring Skills Foundation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Configuring Skills Foundation

    As an admin, you can configure Skills Foundation in your ServiceNow instance by adding skills and importing data into job architecture tables. This enables your organization to utilize Skills Foundation effectively for talent development and employee growth.

    Show full answer Show less

    Key Features

    • Plugin Dependencies: Ensure the installation of necessary plugins like Skills Management, Data Services Base Client, and Skills Library Data for Skills Management.
    • Employee Profiles: Must exist and be compatible with version 8.0.2.
    • Proactive Prompts: For access to multi-channel prompts, install the Proactive Prompts plugin.

    Setup Process

    • Install the Skills Foundation plugin and the Skills Library Data for Skills Management plugin.
    • Optionally, load customer industry skills data and upload job architecture data.
    • Consider creating job level progressions to enhance employee career development.
    • Optionally configure automatic proficiency levels for skills based on role types.
    • Create role groups and mapping to industry titles, then assign role levels to employees.
    • Enable users to perform tasks in Skills Foundation by assigning them to roles.
    • Provide access to the Skills widget in the Employee Portal by enabling the snskillsint.enableskills system property.

    Key Outcomes

    By completing this configuration, your organization can leverage Skills Foundation for effective employee skill management, career progression support, and enhanced workforce development strategies.

    As an admin, add skills and import data into job architecture tables in your ServiceNow instance to start using Skills Foundation in your organization.

    Plugin dependencies

    • Skills Management (com.snc.skills_management)
    • Data Services Base Client (com.glide.data_services.base)
    • Skills Library Data for Skills Management (com.snc.skills_management.seed_data)

    App dependencies

    Employee profile (sn_employee) version 8.0.2.

    Other requirements

    • To access multi-channel prompts, you must have Proactive Prompts (com.sn_pp) version 2.0.0 installed.
    • Employee profiles must exist. For more information, see Employee profile.

    Setup process

    The following procedure describes the steps to install Skills Foundation, upload or create the required data, and start using Skills Foundation in your organization.
    Note:
    A successful Skills Foundation installation requires the Skills Workspace plugin, use the Guided setup to install and configure the Skills Foundation application instead of a manual process.
    1. Install the Skills Foundation [com.sn_skills_int] plugin.
    2. Install the Skills Library Data for Skills Management (com.snc.skills_management.seed_data) plugin.
    3. (Optional) Install the Proactive Prompts plugin, which provides access to multi-channel prompts. For more information, see Install Proactive Prompts.
    4. Load customer industry skills data. For more information, see Load your custom skills into Skills Foundation.
    5. Upload job architecture data. For more information, see About Job Architecture.
    6. (Optional) Create a job level progression from a job level to a higher job level to indicate the growth path for employees in your organization. For more information, see Creating a job level progression.
      Note:
      Although this step is optional, creating job level progressions enables you to obtain skill-based suggestions for employee career progression as part of employee growth and development. For more information, see Talent Development Core.
    7. (Optional) Create a configuration that sets the proficiency automatically for skills across role levels based on the skill level type and role group. For more information, see Set the job proficiency level automatically.
    8. (Optional) Create role groups and role levels based on the type of roles in your organization. For more information, see Adding role groups and role levels for skills administration.
    9. Create role-level mapping to industry titles. For more information, see Map industry titles to role levels.
    10. Assign a role level to an employee using Proactive Prompts or manually. For more information, see Map a role level to the employee profile.
    11. Assign users to roles to enable them to perform tasks in Skills Foundation. For more information, see Components installed with Skills Foundation.
    12. Provide access to the Skills widget where employees can view and edit skills in their profile in Employee Portal by setting the sn_skills_int.enable_skills system property to True.