--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Skills Foundation # Skills Foundation {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Skills Foundation The ServiceNow® Skills Foundation application is an AI-driven platform designed to help organizations develop a skills-based workforce. It leverages artificial intelligence to support talent management and employee development by dynamically defining and measuring relationships between skills, roles, and employees. Activating Skills Foundation also activates the Skills Management application, which allows manual creation and assignment of skills and skill categories. Show full answer Show less ## Key Features * **AI-Driven Skills Ontology:** Continuously learns and maintains skill data to identify skill relationships and gaps without requiring manual updates. It can be enriched with internal organizational data for greater accuracy. * **Skills-Based Career Data:** Aligns job roles with relevant skills to promote employee growth and career advancement within the company. * **Proactive Prompts:** Drives adoption by sending task prompts to employees and managers through multiple engagement channels---including Microsoft Teams, Outlook, Zoom, and SMS---encouraging timely skill updates and validations. * **Employee Skills Profile:** Provides employees with a comprehensive view of their skills, allowing them to monitor and update profiles regularly. Skills can be imported from resumes or LinkedIn to facilitate profile completion. ## Key Outcomes By implementing Skills Foundation, organizations can empower employees to enhance essential skills aligned with their career aspirations. Managers gain actionable insights to address skill gaps effectively, fostering a more agile, skilled workforce prepared for evolving business demands. ## Next Steps for ServiceNow Customers * **Explore:** Learn how Skills Foundation supports talent development initiatives within your organization. * **Install and Configure:** Set up the Skills Foundation application and related features to begin leveraging AI-driven skills management. * **Use:** Guide employees and managers to view and manage skills profiles for continuous development. * **Reference and Resources:** Access detailed documentation on components, fields, and properties. Utilize ServiceNow University for training and the Customer Success Center and Now Community for best practices and peer support. The ServiceNow® Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills. Important: Skills Foundation uses Artificial Intelligence (AI) to help your organization in talent management and employee development. Skills Management application enables you to manually create skills and skill categories, and also assign them to users manually. Activating the Skills Foundation plugin (com.sn_skills_int) will also activate the Skills Management plugin (com.snc.skills_management). For information on Skills Management, see [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). You can empower your employees by enhancing their essential skills as part of their career aspirations using Talent Development and Skills Foundation. The key components of the Skills Foundation application are: ## Bring your own skills ontology {#skills-intelligence__section_hzh_f3t_xxb} A dynamic AI-driven skills ontology can help your organization to define and measure the relationships between the skills, roles, and your employees. The skills ontology provides actionable data that guides learned decisions and effectively addresses skill gaps. Powered by AI, the skills ontology is constantly learning, inferring, collecting, and maintaining information about the skills, which means that your organization need not update the data manually. You can augment the skills ontology with your organization's internal data to further enrich the ontology. ## Skills-based career data {#skills-intelligence__section_ph5_ffl_cyb} Match the career data of your organization with skills to enhance the development of your employees by aligning actual job roles with relevant skills. You can empower your employees to excel in their current roles while fostering opportunities for future growth and advancement within the company. ## Proactive Prompts to drive adoption {#skills-intelligence__section_wyz_ctq_zxb} Drive adoption in your organization by sending prompts proactively to your employees and managers so that they perform the specific tasks in their natural flow of work. For example, prompts can be used to request an employee to update their skills or for a manager to validate the skills of their team. You can use Proactive Prompts in multiple engagement channels like Microsoft Teams, Microsoft Outlook, Zoom, and the short messaging services (SMS). Your employees can easily update their skills. ## Employee skills profile {#skills-intelligence__section_ls1_tth_wxb} Build a complete profile of your talent with a comprehensive view of the skills that employees possess. Your employees can regularly monitor and update their skills profiles to gain the knowledge and capabilities to thrive in dynamic business environments. By leveraging their skills profiles, your employees can easily import their skills from resumes or LinkedIn profiles. ## Get started {#skills-intelligence__section_ywq_ywm_ywb} |-|-| | [ExploreLearn how the Skills Foundation application empowers customers on their journey toward Talent Development.](https://www.servicenow.com/docs/X20FamqRVK2olOGJ_rDjQg "The Skills Foundation platform uses AI Search to process your industry skills data. Learn how Skills Foundation can help transform your organization to build a workforce that is based on skills.") | [Install and configureInstall and configure the Skills Foundation app and related features.](https://www.servicenow.com/docs/yUHyg8Hba7obkgERBCSm7g "As an admin, add skills and import data into job architecture tables in your ServiceNow instance to start using Skills Foundation in your organization.") | | [Use Learn how to view and manage your skills profile.](https://www.servicenow.com/docs/2lKxKmFHsH_l2yB09ItOVA "Your organization can identify employee skills, determine role skill gaps, and recommend learning opportunities to bridge those gaps.") | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/nXlyv9doFJ76t~5u5wbd7A "Reference topics provide additional information about the properties and tables.") | [ ] {#skills-intelligence__jny-dsgn-info-model-table} ## Additional resources {#skills-intelligence__section_zgs_c3m_3hc} * Learn more about what's new and changed, see the . * Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow) * Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html). * Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/). {#skills-intelligence__ul_ahs_c3m_3hc}