---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Cancel a universal request

# Cancel a universal request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Cancel the universal request if the issue is resolved or the request no longer needs
any action.

## Before you begin

Role required: admin, routing agents

## About this task

You can cancel a universal request only if

* There are no active or closed primary tickets attached to it.
* The state of UR is either New or In Progress.
{#cancel-ur__ul_bsd_5xw_cqb}

## Procedure

1. Navigate to AllUniversal RequestOpen.
2. From the list of open universal requests, select the request you want to cancel.
3. Select Canceled from the State field.  
   Note:  
   If the user in Opened for tries to cancel the request, then they must enter the reason for canceling.
4. Click Update.

## Result

When the UR is canceled, email notifications are sent to the stakeholders associated with the request.

*[\>]: and then