---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Assign assignment group to service sets

# Assign assignment group to service sets {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After creating your service-specific assignment groups, assign them to the service
sets. Assigning assignment groups to the various departmental service sets facilitates in
automatically routing universal requests to the right agents (assignment group) within a
specific department (service set).

## Before you begin

Role required: admin

## About this task

Also, after triaging, agents can also transfer universal requests and department
tickets to the appropriate agents (assignment group) within a specific department
(service set).

## Procedure

1. Navigate to AllUniversal RequestAdministrationService Set Assignment Groups.
2. Select the Service Set from the look-up list.
3. Select the Assignment Group for the service set.
4. Click Submit.

*[\>]: and then