---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Mapping configuration form

# Mapping configuration form {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Mapping Configuration form to configure your fields and
field mapping for cross-departmental transfers.
{#ur-direct-transfer-config-form__table_szd_sdc_jqb__entry__2}

| Field | Description |
|-|-|
| Name | Enter the name of your mapping configuration |
| Active | Indicates if the configuration for the mapping is active or not |
| Application | The application scope that the service belongs to |
| Table | Select the service or department table you want to map |
| Transfer Information ||
| Transfer template | Select the template that you want to populate for the ticket transfer. |
| Associated Ticket Information ||
| Associated ticket template | Select the template that you want to populate for the associated ticket creation. |
| Create UR Information ||
| Create UR template | Select the template that you want to apply to the universal request while a department ticket is created. |
[Table 1. Mapping configuration fields]

{#ur-direct-transfer-config-form__table_szd_sdc_jqb}