---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure mappings

# Configure mappings {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the target table and field mappings to create a department level ticket and
to set the fields according to the field mappings.

## Before you begin

Role required: ur_admin

## Procedure

1. Navigate to AllUniversal RequestAdministrationMapping Configuration.
2. Click New.
3. On the form, fill in the fields.  
   For more information, see [Mapping configuration form](https://www.servicenow.com/docs/v13OAjj7qjpfz_PiHa8KTw "Use the Mapping Configuration form to configure your fields and field mapping for cross-departmental transfers.").
4. Click Submit.

## What to do next

Post this configuration, map the service fields with that of the UR fields to enable a seamless transfer of tickets. For more information, see [Map UR fields with target table fields](https://www.servicenow.com/docs/jGz5cx3jPQCIc6aIdF1Y_w "Define the fields that you want to map between the universal request and the target table fields that you already configured. This configuration enables you to copy the values of mapped fields from the universal request to the new ticket, and vice versa.").
* **[Map UR fields with target table fields](https://www.servicenow.com/docs/jGz5cx3jPQCIc6aIdF1Y_w)**   
  Define the fields that you want to map between the universal request and the target table fields that you already configured. This configuration enables you to copy the values of mapped fields from the universal request to the new ticket, and vice versa.

*[\>]: and then