Add a Task tab on the Standard Ticket page

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Add a Task tab on the Standard Ticket page to let employees view the tasks that are assigned to them by the agents.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Standard Ticket > Standard Ticket Configuration.
    2. Click your service-specific table to open it.
    3. In the Tabs Configurations related list, click New.
    4. On the Tab configuration form, in the Type field, select Custom.
    5. Enter the Tab name.
      For example, Tasks/To-dos.
    6. Add the appropriate filter conditions to control the visibility of the tab.
      For example, set Sys ID to javascript:new sn_uni_task.UniversalTaskUtils().hasTasksToShow(current) to make the task tab visible only if there tasks are assigned to the employee. Filter conditions for tab configurations.
    7. In the Widget field, add a widget.
      Note:
      The Uni Task Parent is the default widget that you can use to add the Universal Task tab in the Standard Ticket.
    8. Click Submit.