Add a Universal Task related list

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add a Universal Task related list to a service-specific form in both the ServiceNow AI Platform and Agent Workspace to let agents view a universal task for the request.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to the table that the related list must be added to.
    2. Open a service-specific form.
    3. Right-click the additional actions context menu Context menu.
    4. Navigate to Configure > Related Lists.
    5. On the form, select the Universal Task->Parent.
    6. Select a view name:
      • Default view: To add the Universal Task related list in the ServiceNow AI Platform form.
      • Workspace: To add the Universal Task related list in the Agent Workspace form.
    7. Click Save.
      Note:
      Due to access control list (ACL) restrictions, the New button might not work while you are creating a task. You can hide the New button on the related list and use the UI action to create a universal task.
      Disable the New tab.

      For more information on adding related lists, see Related lists.