Using Universal Task

Agents can use the Universal Task application to create tasks for employees and to manage the request resolution. Employees can view and complete tasks assigned to them using the Employee Service Center or the Now® Mobile app.

• Create a universal task
  Create a universal task for a request and assign it to the employee or create multiple tasks for a request by using Universal Task.
• View and update Universal Task using Now Mobile
  View and update the universal tasks that are assigned to you by using the Now Mobile app.
• Create an employee form
  Create or modify an employee form to collect employee input. Employee forms are questionnaires that are built using the survey designer to collect or update information from employees.
• Universal Task templates
  Task templates help agents to create Universal Task records by auto-populating fields in a template.
• Adding a Universal Task list category in SOW core
  Add the Universal Task list category to the new Service Operations Workspace core so that agents can access and navigate through various modules directly from the new workspace.
• Universal Task for external users
  Enable external users to have access to the tasks assigned through Universal Task.