Add parameters to be defined in the formula

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add parameters to be defined in the formula to calculate agent count per hour in a day.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Workforce Optimization for HR > Demand Forecast > Formula Parameters.
    2. In the Name field, enter a name for the parameter.
    3. Do one of the following:
      • If you need to add a value to be calculated for the formula, in the Value field, enter a value.
      • If you want to use the performance analytics score card API or a custom API, select Advanced, and add a script.
      The Average Case Work Time and Average Chat Work Time forecast parameters provided by default are examples of how you can use scripts to add the parameters. For a list of parameters provided by default, see Components installed with Workforce Optimization for HR.
    4. Click Submit.