RCA approvals in Workforce Optimization for HR

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After you install or upgrade to the latest Workforce Optimization for HR from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages.

    Before you begin

    Role required: sn_hr_wfo.admin

    Procedure

    1. Navigate to All > System Definition > Fix Scripts.
    2. Right-click the header and choose Import XML.
    3. Click Choose file and select the XML file that you downloaded.
    4. Search and find the HR Agent WS bulk RCAs approval script record.
    5. Click Run Script to approve all the requested RCAs.
      Note:
      RCA fix script can approve the RCAs which exist at the time of execution. After running the RCA script (if you install the Document Templates from ServiceNow Store, Human Resources Scoped App: Lifecycle Events, and Human Resources Scoped App: Employee Relations plugins), re-run the RCA script to approve the new RCAs.