Configure resource conversion formula

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the resource conversion formula.

    Before you begin

    Role required: sn_hr_wfo.admin

    Procedure

    1. Navigate to All > Workforce Optimization for HR > Demand Forecast > Resource conversion formula.
    2. Click New.
    3. On the form, fill in the fields.
      Table 1. Forecast Configuration form
      Field Instructions
      Name Name for the resource forecast configuration.
      Type Type is set to Resource Conversion Formula.
      Formula Formula to calculate the forecasted number of agents that you need.

      In the Related Links section, do the following:

      • Click Browse Forecast Configuration, select the forecast configuration to add to the formula and click Add.
      • Click the Browse Forecast Parameter, select the forecast parameter to add to the formula and click Add.
        Note:
        FC refers to Forecast Configuration and FP refers to Forecast Parameter.
    4. Click Submit.