---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Edit or view a child task

# Edit or view a child task {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

View or update a task whenever you want to get the details or update the progress.

## Before you begin

Verify that you have installed the required plugins.

Refer to [Workplace Agent for mobile - Key features, actions, and case details](https://www.servicenow.com/docs/roCDgBJXZAdfd8k~BtGEvg "The Workplace Agent for mobile lets you manage your workplace cases, maintenance cases, move cases and, tasks associated with them on the go using your mobile device.") for detailed information of all the actions available.

Role required: sn_wsd_case.workplace_agent

## Procedure

1. Log in to Agent Workplace Service for Mobile application.  
   The launch screen opens with your Work view.
2. On the Work view page, go to any one of the following sections to view the cases and tasks.
   * My work overview
   * My work
   * Group work
   * Unassigned work
   {#edit-or-view-a-child-task-agentmobile__choices_i5n_dlt_51c}
3. **Optional:** If you know the parent case of the task, select the case.  
   The case details page opens separately.
4. Select the task.  
   The task details page opens separately.
5. To go to the location specified in the task, select the Location icon (![Location icon.]()).  
   The map opens. Select Get directions to know the directions.
6. To edit the task details, do the following:
   1. Select Edit.
   2. On the Edit task form, change the fields that you want to edit.
   3. Select Submit.  
      The task details are updated.
7. To view the activities performed on the task, and to add any notes or attachments, do the following:
   1. Select the Activity tab.
   2. To add a comment, select Add Comment.
   3. To attach a file, select ![Attach file icon.]().
   4. To attach photos, select ![Attach photo icon.]().
   5. To take a photo or video, select ![Attach photo or video icon.]().
8. To perform other actions, select the ![]() icon on the top-right of the header and do the following:
   1. To update the checklist of the task, select Update checklist.  
      On the Checklist page, select the checklist items that you want to add.
   2. To update the current state of the task, select Update state.  
      1. On the Update state form, select the state to which you want to update the task.
      2. Select Submit.
      {#edit-or-view-a-child-task-agentmobile__ol_mb5_rbx_51c}  
      The state is updated.
   3. To add a comment, select Add comment.  
      You can also add a comment directly from the details page using the Comment option.
      1. Enter your work notes in the Work notes field.
      2. To add additional comments, enter the comments in the Additional comments (Customer visible).
      3. Select Post.
      {#edit-or-view-a-child-task-agentmobile__ol_mks_qjx_51c}  
      The comments are posted.
   4. To view, add, or edit the attachments, select View attachments.  
      1. On the Attachment page, view the list of attachments.
      2. To edit an attachment, select the ![Edit icon.]() icon.
      3. To delete an attachment, select the ![Delete icon.]() icon.
      4. To preview an image, select the image directly.
      {#edit-or-view-a-child-task-agentmobile__ol_ljc_ccx_51c}
9. To save the task for quick reference, select the ![Quick reference icon.]() icon.  
   The task is saved in the Saved tab. You can view the task at any time from this tab directly.
**Related tasks**   

* [Manage workplace cases and tasks](https://www.servicenow.com/docs/vfuWUw0zqEsic9tPfCaayA "Track the workplace cases and tasks that are assigned to you and your assignment group. Know the number of cases that are open, critical, and breached at any time. View the details of the case and perform an action accordingly.")
* [Edit or view case details on the Workplace Agent for mobile app](https://www.servicenow.com/docs/JWoSqyPhwEPFHmRNDJ_RSg "Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.")
* [Print workplace cases](https://www.servicenow.com/docs/7jQ5nM2m82QWqpr62Lgi9g "Workplace agents can print the workplace case at any time on the go. The case reports contain reservation details, services, and all other relevant information.")
* [Print workplace tasks](https://www.servicenow.com/docs/3esMR69MdXphWcSwe42ACA "Workplace agents can print the workplace task details related to a workplace case. The task reports contain reservation details, services, and all other relevant information.")
* [Create a child task](https://www.servicenow.com/docs/u0iHVjm_QGJX9gVwPJn2wQ "Add child tasks to a workplace case when needed. The application enables you to create a child task instantly from the case details page.")
* [Create a workplace case on behalf of an employee through Workplace Agent for mobile](https://www.servicenow.com/docs/p743Ph4WAvIedEbVfwQGpQ "Create workplace cases on behalf of an employee in the Workplace Agent for mobile work view page.")
* [Offline mode](https://www.servicenow.com/docs/4v5Atp3aU8Ebtn2TquOxqA "You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.")