Add multiple Reservable Sync Configurations

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
  • Add workplace items that must be synchronized with the calendar provider whenever an employee makes a reservation.

    Before you begin

    Refer to Explore Workplace Calendar Synchronization.

    Role required: sn_wsd_rsvsync.admin

    Procedure

    1. Navigate to All > Workplace Calendar Synchronization > Configuration > Reservable Sync Configuration.
    2. Select New.
    3. On the form, fill in the fields.
      Table 1. Reservable Sync Configuration form
      Field Description
      Location Workplace item that you want to synchronize with the calendar provider whenever an employee makes a reservation. For example, this field can be the location of a meeting room, conference room, or board room.
      Reservable module The reservable module, which contains the workplace item.
      Email The email address of the workplace room/space, such as for a meeting room or conference room. The email address is used to check calendar statuses and events.
      Important:
      The Email field will not be auto-populated with the email address that is specified in the room/space configuration form.
      After you specify the email address and save the form, the following actions are performed:
      • If there is no email address specified on the room/space configuration form, then the Email field of the room/space configuration form is auto-filled with the email address that you specified here.
      • If an email address is specified on the room/space configuration form, and it does not match the email address that you specified here, an error is displayed.
      Active Option to activate the workplace item for synchronization.
      Important:
      The Active field is read-only and inactive if you are adding the reservable sync config record to the Microsoft Exchange Online or Microsoft Exchange On-Premises calendar provider. To activate the reservable sync config record, you must select the Activate option after you save the form.
      Provider Calendar provider that you want to synchronize with the workplace item from Provider Configuration.
      No request Option to test synchronization from Provider Configuration. Select this option to test if a reservation is synchronized or not when the workplace item is active. Validate the configuration and events to ensure that everything is set up correctly. Selecting this option will only generate events and not send them to the calendar service.
    4. Select Submit.

    Result

    The workplace item is added.
    Important:
    If you are adding the reservable sync config record to the Microsoft Exchange Online calendar provider, the reservable sync config record will be de-activate after creation. To activate the reservable sync record, you must select the Activate option on that reservable sync config record form.
    Note:
    When a Reservable Sync configuration is changed or updated, the synchronization deltas (Sync delta) are cleared from the application.