---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage

# Managing Workplace cases {#ariaid-title1}

As a Workplace case manager, you can manage workplace cases created through workplace
services. You can view and update cases if required.
* **[View and track workplace cases](https://www.servicenow.com/docs/IeN_ecm_dqaHJgNk3KGHrg)**   
  View and track open, closed, and unassigned workplace cases.
* **[View emergency maintenance case details](https://www.servicenow.com/docs/CO3Xovaw8mdxF~j_0TMBuw)**   
  Workplace Event planners can view the emergency maintenance case details and the actions taken by AI agents in the case work notes.
* **[View change event reservation case details](https://www.servicenow.com/docs/KbcHbjFHbeKU6W35AxPEsA)**   
  Workplace Event planners can view the change event reservation case details and the actions taken by AI agents in the case work notes.
* **[Print workplace cases](https://www.servicenow.com/docs/TeRYcRFyzqtHR1TS8~8wsQ)**   
  Print case details along with associated services or service items to support effective case management and resolution.
* **[Managing print cases](https://www.servicenow.com/docs/V48Ow03wSS1_pl0jVyQdYA#manage-case-print)**   
  Filter workplace cases using criteria such as the Short Description, Workplace Location, or other relevant fields to generate a consolidated report.