Submit a cleaning request

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Raise a cleaning request using either the Workplace Service Portal or the Employee Center.

    Before you begin

    Role required: sn_wsd_core.workplace_user

    About this task

    Use the Cleaning workplace service to request for cleaning service at your workplace.

    Procedure

    1. Navigate to the portal from one of the following locations.
      LocationNavigation
      Workplace Service Portal
      1. Navigate to All > Workplace Core > Workplace service portal.

        The portal homepage opens.

      2. Open the Site safety category.
        1. Select Catalog.
        2. Select Browse by Categories.
        3. In the Workplace Services Catalog, select General.
        Note:
        If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > General.
      3. Select Submit a maintenance request.
      Employee Center
      1. Navigate to All > Self-Service > Employee Center.
      2. On the Employee Center landing homepage, select the Workplace Services > Maintenance.
      3. Select Submit a maintenance request.
    2. On the submit a Cleaning request form, fill in the details.
      Table 1. Cleaning request form
      Field Description
      Requested for Name of the requester.

      If a workplace profile is defined for the requester, then the Building, Floor, and the Space fields are automatically filled.
      Date and time requested by Date and time requested for the service.
      Urgency Choose the Urgency for the cleaning service.
      Impact Choose the Impact of service's unavailability.
      Cleaning issue Select the cleaning issues.
      Additional details Additional information.
      Building Building, that has requested for cleaning service.
      Floor Floor, that has requested for cleaning service.
      Space Space, that has requested for the cleaning service.
    3. Click Submit.

    Result

    The cleaning request is submitted.

    The state of the request changes to Awaiting approval for approval by the respective manager. After the request is approved, the state of the request changes to Work in progress. Depending on the progress of the background tasks that are assigned to fulfill the request, the state of the request further changes.

    For more information about blocking the workplace location for a reservation, refer to Block a workplace location